Search publications
3117 results found
-
ACM: Thuiswinkel’s sustainability initiative fits with competition rules
The Netherlands Authority for Consumers and Markets (ACM) has no objections against the launch of a new sector-wide sustainability standard of Thuiswinkel.org, the Dutch trade association for the e-commerce sector (Thuiswinkel). Thuiswinkel’s initiative … -
Real estate platform ROZ removes automatic inflation indexation from its model contracts
Following conversations with the Netherlands Authority for Consumers and Markets (ACM), the Dutch Real Estate Council (in Dutch: Raad voor Onroerende Zaken, or ROZ) has adjusted the model contracts for renting office and retail spaces. In the general … -
Mobile-data traffic and the number of households with access to fiber-optic went up considerably in 2023
The number of households with access to fiber-optic has considerably increased over the past year, by approximately 25 percent. That is one of the conclusions of the 2023 annual review of the Telecom Monitor of the Netherlands Authority for Consumers and … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: fair competition is no guarantee for affordable energy for everyone
The Netherlands Authority for Consumers and Markets (ACM) enforces compliance with the rules and regulations on the energy market among businesses. The energy market is a free market where supply and demand determine prices. For its energy supply, the … -
ACM again warns suppliers about possibly undue influence over retail prices of retailers
Over the past few months, the Netherlands Authority for Consumers and Markets (ACM) has again warned various suppliers because they possibly exerted pressure on retailers to charge higher retail prices for their products. That is illegal because it leads … -
ACM: energy supplier HEM fined 1.1 million euros for having seriously misled customers in telemarketing calls
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 1.1 million euros on energy supplier Allround Hollands Energie B.V. (trading under the name Hollandse Energie Maatschappij, or HEM) for having misled consumers in … -
ACM to keep an extra close watch on energy suppliers DGB and Kikker Energie because of transfer of the customer database
Energy supplier DGB has notified the Netherlands Authority of Consumers and Markets (ACM) of its plans to leave the Dutch energy market on 1 May 2024. All customers of DGB will be transferred to Volti, a so-called reseller of Kikker Energie. ACM will keep …