Publications
Latest publications
-
More room for bespoke solutions between hotels and travelers in case of cancellations of bookings made through hotel booking websites
06-04-2020Hotel booking websites Booking and Expedia offer hotels options to provide consumers date changes or vouchers instead of refunds when consumers cancel their bookings because of the Coronavirus (COVID-19) crisis.
-
ACM has confidence in commitments made by Roche to help solve problems with test materials
03-04-2020ACM has confidence in commitments made by Roche Diagnostics to help solve problems with test materials.
-
Gasunie Engineering and Gasunie Waterstof Services to adjust their company names
03-04-2020Two sister companies owned by Dutch transmission system operator Gasunie Transport Services (GTS) will change their company names. With these new names and logos, GTS wishes to differentiate clearly between the transmission system operator and its commercial business units.
-
ACM offers guidance to sectors that wish to set up voucher schemes
02-04-2020ACM has drawn up basic principles for sectoral voucher schemes. Such schemes should do justice to the consumers’ right to refunds, but also be considerate of the difficult situation that business owners currently find themselves in due to the coronavirus (COVID-19) crisis.
-
Dutch energy providers NieuweStroom and easyEnergy must send their energy bills on time
02-04-2020Dutch energy suppliers NieuweStroom and easyEnergy must send their consumer bills, annual and final bills on time. People will then know whether it is worthwhile to switch energy providers.