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OPTA's position (full) on obligations for VOIP service providers

This is OPTA's position on end user obligations for VoIP providers. When possible, VoIP users have the same rights as consumers who use a fixed line for telephony. If consumer complaints show the VoIP providers are not obliging to these rules, OPTA will enforce the law. This is the full text of OPTA's position on obligations for VOIP service providers towards end-users. Wherever possible, VoIP users have the same rights as consumers who use fixed lines for telephony. If consumer complaints show that VoIP providers do not comply with these rules, OPTA will take enforcement actions.