Didier Reynders, EU Commissioner for Justice, says: “WhatsApp must ensure that users understand what they agree to and how their personal data is used, in particular where it is shared with business partners. I expect from WhatsApp to fully comply with EU rules that protect consumers and their privacy. This is why we launched the official dialogue today. WhatsApp has until the end of February to come back to us with concrete commitments on how they will address our concerns.”
More information on how the Commission works with consumer authorities to investigate and tackle breaches of EU consumer law is available here .
ACM and the Digital Economy
ACM is a member of the European network of consumer authorities, the Consumer Protection Cooperation (CPC) Network, and, as such, has taken part in this joint action. This approach dovetails with the attention that ACM, in 2022 too, has for the digital economy. Consumers must be able to navigate the digital economy with confidence, where risks for unsolicited persuasion exist. We confront online providers if they use unfair conditions, or if they overstep the boundaries of online persuasion, for example, by using misleading choice architectures or other misleading and aggressive commercial practices.