More and more households are connected to a heat network. Having accurate information about their heat contracts and their rights is therefore more critical than ever. The Netherlands Authority for Consumers and Markets (ACM) has explained the most important rules for supplying heat in new guidelines that it released today. With these guidelines, heat suppliers are better able to inform their customers about what they are supplied and what they have to pay for that. The guidelines will be available for public consultation for the next several weeks.
Heat suppliers must offer certainty
Heat is a special product. It is energy that is used for heating spaces and for hot tap water. It can be supplied at different temperatures and in different ways. Sometimes it is supplied ready-to-use, and sometimes it must be upgraded using a personal installation. In addition, there are many different systems where heat and/or cold is supplied such as district heating, individual-building heating or seasonal thermal energy storage. Heat suppliers must provide certainty about all products and services that they offer, and about the conditions that apply to those products and services, just like suppliers of electricity and natural gas do. These guidelines are there to help heat suppliers in that process. Heat consumers can also consult the guidelines to see when they should get what information.
ACM protects heat consumers
ACM ensures that heat consumers are protected. That is especially important in the energy transition. Consumers are entitled to a secure supply of heat, at transparent prices, and under reasonable conditions. ACM enforces compliance with these rules.