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  • Authority for Consumers & Markets

    Information page
    View all publications. …

  • Submitting your tip-off or indication to ACM

    Information page
    Is a firm not playing by the rules? Are, for example, your competitors concluding agreements regarding prices or customers? If so, please let us know. You can do this anonymously as well. Your tip-off can help us track down violations. Consumers may contact ConsuWijzer You are considered a consumer if you purchased a product or a service, and this …

  • Submit tip-offs anonymously

    Information page
    Do you have valuable information for us, but you will be personally at risk the moment it becomes known that you have helped ACM obtain this information, for example, you might lose your job, your supplier might no longer be interested in doing business with you, or you might lose customers? In that case, you may submit your tip-off anonymously to …

  • Tip off

    Information page
    Please note that, while you may submit your tip-off or complaint to us in English, we can only give you advice in Dutch.   …

  • Take overs

    Information page
    2011 - Getronics taken over by KPN All legal rights and obligations related to Qualified Certificates issued to the public by the CA/QC certification services from Getronics Nederland B.V., established in the Netherlands and registered with OPTA until 1 September 2011, were taken over by KPN Corporate Market B.V. These rights and obligations of …

  • Reporting spam to ACM

    Information page
    Have you received spam? And has it caused you inconvenience? File a report with the Netherlands Authority for Consumers and Markets (ACM). We are able to deal with spammers who distribute unwanted messages from the Netherlands. Fines can be as high as EUR 900,000. Why file a report? In order to be able to deal with spammers, we need evidence. And …

  • How to provide information about the use of personal data

    Information page
    Inform consumers in easy-to-understand language about what you do with their personal data. Do not make the information too long or complicated. Make sure that the information is easy to find for …

  • About the guidelines on the protection of the online consumer

    Information page
    Why these guidelines? Online businesses are getting better and better at nudging consumers in their decision-making processes and purchasing processes. Persuading consumers is allowed, but there are boundaries. These boundaries follow from consumer protection law but are sometimes difficult for businesses to apply to real-world situations. In that …

  • Rules regarding in-game purchases

    Information page
    When offering items in the in-game store, you can use in-game currency so long as the price of the item that is offered is also displayed in a real currency. Read more about the rules regarding in-game currency …

  • Rules about online advertising

    Information page
    Make sure that the target audience of the ads understand that they are watching advertising. Be sure to adjust your messages when targeting special target audiences such as children. …
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