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ACM calls on consumers: Say "no" if you think something is wrong
ACM has observed a dramatic increase in the number of reports regarding unfair practices in telemarketing calls, and calls on consumers to say “NO” if they think something is wrong
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PostNL gets 14.2 percent additional headroom to increase the tariffs for 2019 of the basic set of postal services
Dutch postal operator PostNL is allowed to raise the tariffs of the basic set of postal services for 2019. The extra headroom is 14.2%. This has been determined by ACM on the basis of the relevant statutory rules.
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Take fake news seriously, even if its impact has been limited so far
Although the impact of fake news on consumers is currently limited, ACM and the Dutch Media Authority (CvdM) warn that it cannot be taken for granted that this will not change in the future.
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ACM launches market study into mobile app stores
ACM wants to understand better how app providers get their apps in app stores, as well as what influence app stores have on the selection of apps from which end-users can choose.
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ACM: further investigation needed into merger between Bergman Clinics and NL Healthcare Clinics
NL Healthcare Clinics and Bergman Clinics need to apply for a license first before proceeding with their planned merger. ACM has come to this conclusion after a first investigation.
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ACM issues warning against debt collection agency Pay Care
ACM has issued a warning against the practices of debt collection agency Pay Care which uses aggressive debt-collection practices that are presumably unjust.
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Martijn Snoep appointed as new Chairman of ACM
On September 1, 2018, Martijn Snoep, currently a partner at law firm De Brauw Blackstone Westbroek, will become the new Chairman of the Netherlands Authority for Consumers and Markets (ACM). He will succeed Chris Fonteijn, who left office on May 1, 2018.
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ACM orders Vakantiegarant to stop misleading consumers immediately
ACM has ordered Vakantiegarant to stop misleading consumers immediately. If Vakantiegarant fails to do so, the company will have to pay penalty payments.
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Choosing health insurance: more transparency alone is not enough
9.8 million insured individuals have basic health insurance packages for which a cheaper alternative exists. It is difficult for consumers to compare and choose basic health insurance packages.
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ACM reprimands Bralex Webshops for incorrect and incomplete information on its websites
ACM has forced Bralex Webshops B.V. to adjust information on its websites, and correctly inform consumers about their rights.