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ACM takes action against websites that use fake discounts
Consumers cannot be persuaded into making purchases with discounts that are not genuine discounts. That is why, over the past few months, the Netherlands Authority for Consumers and Markets (ACM) has checked whether the prices on websites comply with the … -
Six percent of Dutch households have energy contracts above the price cap, more people choose fixed contracts
Approximately six percent of Dutch households have contracts for electricity and natural gas with prices above the price cap. In almost all situations, these households will be better off taking out another contract. On 1 January 2024, the price cap will … -
Blog Martijn Snoep: Small mergers, big problems
With the Dutch Competition Act having been in force for over 25 years, we can safely draw the conclusion that this law has proven effective in combating most types of competition problems. However, two gaps do exist. The first gap concerns competition … -
Consumer organizations warn against untrustworthy online stores
Many consumers still make online purchases without checking the trustworthiness of the online store first, whereas purchases made with unfamiliar online stores in particular carry risks. That is why the Netherlands Authority for Consumers and Markets … -
ACM Telecom Monitor for Q2 2023: mobile-data consumption and fiber-optic grow substantially, consumers seldom switch
The latest telecom monitor (in Dutch) by the Netherlands Authority for Consumers and Markets (ACM) reveals that, in the second quarter of 2023, mobile-data consumption in the Netherlands has increased by 20%, which is a substantial increase. Moreover, the … -
Draft Decision of ACM on the implementation of NC-TAR
The Netherlands Authority for Consumers and Markets (hereafter: ACM) has drafted a decision amending the tariff structures and conditions of the Dutch Gas Act. Pursuant to Article 27 (5) of the Commission Regulation (EU) 2017/460, establishing a Network … -
Broad support for prioritizing projects with a social function, ACM calls on system operators to start making preparations
The Netherlands Authority for Consumers and Markets (ACM) has received 78 responses to the draft code amendment decision on opportunities for prioritization of transport requests (in Dutch: ontwerpcodebesluit prioriteringsruimte transportverzoeken). These … -
ACM launches market study into the functioning of the Dutch savings market
The Netherlands Authority for Consumers and Markets (ACM) has launched a broad market study into the functioning of the Dutch savings market. Consumers that put money aside benefit from savings account rates that are as high as possible. Sufficient … -
ACM compels online store TI-84shop to deliver and give refunds on time
Online store TI-84shop must refund the money of consumers within 14 days if they invoke their right of withdrawal (cooling-off period). The online store must also clearly state delivery times, and must improve its customer service so that it can be … -
Effective digital oversight is crucial for responsible digitalization
Going about your business online has become an inextricable part of today’s society. Both the government and the corporate sector offer their services digitally, and the technological developments in this area follow each other in rapid succession. This …