ConsuWijzer started on 9 October 2006

The Information Desk ConsuWijzer provides Dutch consumers with practical information and advice on legal rights. The Desk is operated by three market monitoring authorities: the NMa, OPTA and the Consumer Authority. It may be contacted at www.consuwijzer.nl and on +31 88 0707070 (national rate).

ConsuWijzer helps create well-informed and articulate consumers in the Netherlands. It supplies consumers with information, so they are better equipped to prevent and solve problems with product suppliers. Also, ConsuWijzer deals with consumer complaints by pointing the way towards possible solutions and directing consumers to organisations most capable of addressing their individual queries and complaints. The Information Desk functions as an important indicator of market developments and helps market monitoring authorities detect possible structural problems. In this way, it contributes to an optimal enforcement performance.