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NMa: more energy companies send out bills on time

In the third quarter of this year a greater number of energy providers sent out timely bills to their customers following a change of address or switch of supplier. Nearly all providers have made progress in comparison to the second quarter.

In the third quarter of this year a greater number of energy providers sent out timely bills to their customers following a change of address or switch of supplier. Nearly all providers have made progress in comparison to the second quarter. It is also evident from the quarterly scorecard published by the Netherlands Competition Authority and made available on its website, that some parties still do not manage to send out a sufficient number of bills within a two-month period. In particular, this applies to annual settlements, for which providers depend on network operators to submit metering data. Some providers have indicated that network operators failed to do so on time. Therefore, the NMa will continue its close monitoring of the interaction between network operators and providers as regards metering data.

Among the energy providers failing to achieve the norm (98%) in the second quarter, Cogas, EON and RWE are now found to send bills on time (barring a few exceptions). In spite of improvements, DONG Energy, Oxxio and Rendo Energie still do not live up to the norm established for timeliness, as was also the case in the second quarter. The Office of Energy Regulation (DTe) of the NMa is to meet with those companies shortly. They will have to account for disappointing results and propose measures for rapid improvement.

As regards bills sent out by network operators for transport services, the score for timeliness is generally fine. In case of under-par performance results among network operators, a relatively small number of bills is affected. This may be illustrated as follows: the 0% score by Rendo Netbeheer for timeliness as measured for the dispatch of annual settlements after a change of address involves 5 bills in all.

In order to optimise the operation of market forces, it is essential for consumers to be able to trust the timely and accurate billing procedures of their energy provider. The scorecards over the third quarter are available on the website of the Office of Energy Regulation of the NMa. The percentages featured on the scorecards reflect whether or not energy providers sent out timely bills (within two months) following a change of address or switch. The timeliness of annual settlements is also quantified.