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DTe Starts Investigation into Administrative Problems in the Energy Sector

The Office of Energy Regulation (DTe) has started a large-scale investigation into the nature and extent of the administrative problems at energy companies which, for instance, regulate the switch to a different energy supplier.

In addition to requesting energy companies to supply data on the way in which administrative processes take place, DTe will also visit various energy companies to check and critically assess the data. The investigation will be concluded at the end of February. This is dated in a letter which DTe today sent to all energy companies.

The investigation, which is being carried out on the instructions of Minister Brinkhorst of Economic Affairs also includes a survey of consumers. Consumers are asked to give their experience of the administrative processes. The outcomes of this investigation will also serve as a means of verifying the data provided by the companies. DTe will analyse the data collected for possible short and long-term solutions and, if necessary, structural measures.

Mr. P.J. Plug, Deputy Director of DTe: 'I am aware that this investigation will place a burden on the staff and resources of energy companies. In my opinion, however, it is in the energy sector's own interests and those of their customers that this investigation should result in an objective and reliable impression of the state of affairs and an independent assessment of the effectiveness of proposed solutions. This will make it possible for this investigation to contribute to strengthening confidence in the operation of the energy market and energy companies".