Schiphol’s customers had to be involved better in a recent consultation

Amsterdam airport Schiphol should have consulted airlines more properly in the recent consultation process about the new conditions for bus transportation between certain gates (remote stands) and the terminal building. Schiphol had failed to do so. That is why ACM has imposed a fine of EUR 25,000 on Schiphol.

Henk Don, Member of the Board of ACM, explains: ‘All business decisions, big and small, at Schiphol directly affect the day-to-day operations of airlines. That is why it is so important that they are consulted properly when Schiphol wishes to change their conditions.’

About the fine

When selecting a sanction, ACM takes different factors into consideration. In this case, ACM took into account the fact that no harm had been inflicted, and that the airlines had been informed. However, ACM does consider this violation to be serious enough to take action anyway, especially because Schiphol has failed to comply with the consultation rules before.