ACM conference Impact Assessment 2016: presentation Jansen


The Netherlands Authority for Consumers & Markets (ACM) organised a conference on “Impact Assessment of Interventions of Competition and Consumer Authorities”, to pay tribute to the ten-year anniversary of the ACM’s (former NMa’s) Chief Economist Office. The conference took place in Amsterdam on November 16, 2016.

This document is the presentation of Mariëlle Jansen (CCV) from the session “Consumer Protection”. Mariëlle Jansen presents the do’s and don’ts of measuring compliance, the importance of setting clear, measurable goals up front, and about how to deal with limiting factors such as data availability.