ACM issues warning about travel website eDreams

The Netherlands Authority for Consumers and Markets (ACM) has issued a warning about Spanish travel company eDreams. On its website, eDreams offers Dutch consumers cheap airline tickets to various international destinations, but it does not include all unavoidable costs in its advertised prices. Its airfares are the cheapest on price comparison websites. However, when booking on its website, consumers cannot avoid certain costs, the price of which is not clear in advance. The total price of the airfare only becomes clear at the end of the booking process. Consumers thus pay more than expected, and are unable to book the airline tickets at the price at which they were advertised.

The travel company thus violates the rules about transparency in travel prices. It also hurts consumer confidence. Furthermore, the company also disrupts the level playing field in the travel industry, which is something ACM has been promoting for quite some time now.

Earlier this year, the Dutch Advertising Code Committee already ruled that various advertisements of eDreams were in violation of the Advertising code for travel offers. The company did not respond to this ruling nor to various requests made by ACM.

Because the Spanish company has not responded to any request to end the violations and to prevent further harm to consumers, ACM has decided to issue this warning about eDreams.

More consumer information about travel prices can be found on ConsuWijzer.nl .