CA 2012 Annual Report

In 2012, the Netherlands Consumer Authority (CA) primarily focused on the reduction and prevention of consumer harm. That is the key message from its 2012 Annual Report, which it released today. The CA used various instruments in order to end violations as swiftly as possible. The CA worked on 85 investigations (national) in 2012, of which 61 were terminated because the firms in question already ended their violation during the investigation. They did so after the CA had approached them about their violations. In addition, the CA strengthened the position of consumers by providing consumer information through its consumer information portal ConsuWijzer.nl, and by reminding firms of the rules that apply. ConsuWijzer was voted best government website of the year for the third time in a row. Finally, a fine was imposed on a firm in 2012.