PostNL delivered letters on time in 2017


In 2017, Dutch postal operator PostNL met the statutory requirement of delivering at least 95 percent of letters on the next delivery day: 95.4 percent of regular letter-size mail and 97.1 percent of funeral cards and medical post were delivered on time. In addition, PostNL has enough service locations to ensure that everyone in the Netherlands has sufficient access to PostNL’s services. The Netherlands Authority for Consumers and Markets (ACM) has confirmed and communicated its findings to PostNL. ACM makes sure that PostNL complies with the rules.

Obligations on PostNL

PostNL is the only postal operator in the Netherlands that is required to provide a basic set of postal services. Therefore, PostNL has to comply with certain statutory requirements. These requirements concern the quality and the accessibility of postal services. PostNL is required to deliver letter-size mail on the next delivery day from Tuesday through Saturday. Funeral cards and medical post also need to be delivered on Mondays.

Sufficient service locations

In 2017, PostNL's services had to be available to at least 95% of Dutch citizens, within a five-kilometer radius from their homes. With a result of 99.7%, PostNL has more than fulfilled this requirement. Outside of towns with more than 5,000 inhabitants, at least 85% of citizens must have access to the full range of products and services within a five-kilometer radius. With a result of 98.2%, PostNL has met this requirement as well. At service locations with the full range of products and services, customers can buy stamps and letters, registered mail, mail items for the blind, parcels with domestic and international destinations, and mail items of which the value has been declared.

More in this case:

17-12-2018 Decision: PostNL delivered letters on time in 2017 (in Dutch)