The majority of consumers know that switching energy providers pays off

The majority of Dutch consumers know that, by switching energy providers, they can save a lot of money: 52% in 2018 say they know, compared with 35% of consumers in 2015. Consumers are also finding it more and more easy to compare energy prices. In addition, 91% of the consumers that have switched are satisfied with the process of switching to their new energy provider. This is one of the conclusions of the 2018 Energy Monitor that the Netherlands Authority for Consumers and Markets (ACM) published today.

More and more consumers switch energy providers

More and more consumers are switching energy providers. From April 2017 through March 2018, approximately 1.3 million households did so. Over the past three years, 42% of consumers switched providers. The number of consumers that have never switched has decreased sharply in the past three years. In 2015, 36% of all Dutch consumers had never switched suppliers, and, in March 2018, this figure dropped to 26%. Half of all Dutch consumers have indicated that they plan to compare energy providers (or to do so again) in the next twelve months. Over a quarter of Dutch consumers expect to switch energy providers (or to do so again) in the next three years.

Better service and lower prices

By switching providers, consumers force energy providers to compete. This leads to better service and lower prices. Dutch consumers are able to save almost up to EUR 400 per year on their energy bills. The total potential savings vary depending on the term and type of contract. Consumers that have never switched providers are generally the ones able to save the most.

  • See also:

2018 Energy Monitor for consumers (in Dutch)

The figures on switching energy providers