uses cookies to analyze how the website is used, and to improve the user experience. Read more about cookies

ACM to conduct an in-depth investigation as cable operator Ziggo fails to offer free choice of modems on parts of its entire network

The Netherlands Authority for Consumers and Markets (ACM) will conduct an in-depth investigation as to why not all customers of cable operator Ziggo are able to connect their own terminal equipment, and will assess whether, in this context, enforcement action is necessary and effective. Since January 28, 2022, consumers and businesses in the Netherlands must be able to connect their own modems and/or routers. However, in some parts of Ziggo’s network, this is not yet possible. Ziggo has published information on its website about this situation.

By implementing that ‘free choice of modems’, broadband operators follow European rules. “That free choice is important for users, because it stimulates innovation and competition on the market for terminal equipment”, says Manon Leijten, Member of the Board of ACM. “Furthermore, the barrier for consumers to switch broadband operators is lower if they are able to continue to use their own modems.”

Publication of specifications 

All broadband operators in the Netherlands have now published on their websites what specifications terminal equipment of customers must meet in order to be able to use their services. ACM will assess whether the presented specifications are enough for manufacturers to adjust their terminal equipment in such a way that consumers can actually use them. What information broadband providers must publish in that context has been explained in the Policy Rule regarding Enforcement of the Decision on Terminal Equipment, which came into force in late January. In that policy rule, ACM explains how it applies the European rules, for example, what part of the network belongs to the telecom operator, and what part is the consumer’s free choice.

See also