Netherlands Authority for Consumers and Markets

Action center

Information for businesses

Energy

Tariffs, network operation costs, small-scale users’ rights, early-termination fees, connections, tariff changes as suppliers, monitors.
Consumer protection

Return periods, warranties, cancellation of services, informing about prices and business details, delivery, unfair business practices, online sales
Competition

Cartels
Digital economy

Trusted flaggers, out-of-court dispute settlement bodies and vetted researchers
Caribbean Netherlands

Toezicht op de post- en telecommarkt, tarieven elektriciteit, tarieven drinkwater
Accessibility

Accessibility of e-commerce services and electronic communications services

Latest news

European Commission launches investigation into Booking.com

Publication News 22-10-2026

The European Commission has launched an investigation into how Booking.com combats fraud and scams on its platform. In the investigation, ACM works together with the European Commission.
Broadband plans with download speeds of 300 Mbps or higher are gaining ground

Publication News 20-10-2026

Broadband plans with download speeds of 300 Mbps or higher are gaining popularity. Mobile-data consumption went up 4.7 percent. These are some of the conclusions of the Telecom Monitor for the second quarter of 2026.
ACM clears acquisition of streaming service Viaplay Nederland by rival streaming service Videoland

Publication News 20-10-2026

ACM has cleared the acquisition of Viaplay Nederland by Videoland, part of DPG Media. On the basis of its investigation, ACM does not expect the acquisition to have any negative consequences for viewers, the procurement of sports broadcasting rights, and the sale of advertising space.
Blog Martijn Snoep: People are talking about us rather than to us

Publication Blog 16-10-2026

Businesses are talking about ACM rather than to ACM, as a result of which initiatives that are potentially in the public interest get scrapped sometimes. There is usually a great deal of latitude, if the initiative benefits society, such as sustainability or digital autonomy. Businesses often have...

More news

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About ACM

The Netherlands Authority for Consumers and Markets is an independent regulator. We are committed to ensuring that markets work well for people and businesses.
2026 ACM Agenda

The topics that ACM focuses on in 2026.