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ACM issues warning against online store

The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the commercial practices of online store based in the Dutch town of Barendrecht. On its website, Royal Outlet sells high-end clothing and shoes at huge discounts. Following dozens of indications that ACM had received through its consumer information portal ConsuWijzer, and through investigations of its own, ACM has found strong indications that Royal Outlet fails to deliver items ordered, thereby violating consumer protection regulations.

In order to prevent further harm to consumers, ACM has decided to issue this warning about the online store. ACM takes action against online stores that fail to comply with the rules.

Consumers report that, after placing an order on, and paying the full amount in advance, they did not receive their orders. A lot of these purchases involved hundreds of euros. In addition, the company is also unable to refund their money within the statutory period of 14 days after cancellation of the purchase. The online store cannot be contacted by phone or email.

ACM has thus decided to issue this warning against in order to prevent other consumers from getting harmed. Consumers can find information about their rights regarding online purchases on the website of ConsuWijzer, such as practical advice and tools, for example, sample letters in case the product is not delivered or if the money was not reimbursed. The online Shopscan on ConsuWijzer is a tool to assess whether or not online shops are trustworthy.