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ACM publishes policy rule on internet-speed information

27-11-2017

The Netherlands Authority for Consumers and Markets (ACM) has drawn up a policy rule on the provision of information concerning internet speeds. In this policy rule, ACM offers its interpretation of the different internet speeds which, in accordance with the net neutrality regulation, internet providers must provide information about. This policy rule will enter into force on January 1, 2018 for new contracts, and on March 1, 2018 for existing contracts of both consumers and business end-users.

Different internet speeds

In all of their contracts, internet providers must include information about:

  1. The minimum download speed and upload speed on fixed networks;
  2. The normally available download speed and upload speed on fixed networks;
  3. The maximum download speed and upload speed on fixed networks; and
  4. The estimated maximum download speed and upload speed on mobile networks.

Internet speeds in advertisements

Internet providers of both fixed and mobile networks are not allowed to advertise with speeds that are higher than the maximum speed that the network is able to deliver.