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17050 resultaten

  • Dutch online mobile-phone shop Mobily.nl promises to correct problems

    Publication Nieuwsbericht 16-02-2012
    On February 9, 2012, enforcement officials of the CA (Netherlands Consumer Authority) sat down with the owner of Mobily.nl, an online shop that primarily sells mobile phones. At this meeting, the CA officials raised a number of problems that consumers had reported to consumer information portal ConsuWijzer, and which had been forwarded to the CA. …

  • The Netherlands Consumer Authority issues warning about sales technique of Remonyl weight-loss products

    Publication Nieuwsbericht 24-02-2012
    The Netherlands Consumer Authority (CA) is warning consumers about the sales techniques of weight-loss products manufacturer Remonyl. Through consumer information portal ConsuWijzer, it has received reports from consumers who had ordered free sample packs of Remonyl products but who then got stuck with paid follow-up shipments that they were …

  • ConsuWijzer: unsolicited phone calls and unwanted automatic renewal of subscriptions top list of consumer annoyances

    Publication Nieuwsbericht 15-02-2012
    In 2011, visitors of Dutch consumer information website ConsuWijzer.nl were mostly interested in the new rules on canceling subscriptions and contracts. Unsolicited phone calls topped the list of consumer annoyances. In addition, questions and reports about warranty issues continue to be among the top categories. These are some of the conclusions …

  • CA 2011 Annual Report

    Publication Brochure en uitgave 29-05-2012
    The Netherlands Consumer Authority (CA) in 2011 completed 112 investigations into national and cross-border consumer-law violations. Ten companies were imposed fines or orders subject to periodic penalty payments, totaling EUR 1,573,000. More than 2.3 million consumers visited the website of consumer information portal ConsuWijzer. For the second …

  • Netherlands Consumer Authority: identifying and solving consumers problems more quickly

    Publication Nieuwsbericht 28-08-2012
    In the last six months, the Netherlands Consumer Authority’s (CA) strategy was primarily focused on detecting and solving consumer problems at an early stage. Such an approach may prevent further harm to consumers. Ms. Bernadette van Buchem, director of the CA, explains: ‘A good example of this strategy is, what we call, the rapid interventions. …

  • Regeling vergoedingen OPTA 2000

    Publication Regelgeving 01-01-2000
    Per 1 januari 2000 zijn de vergoedingen voor toezicht en verlenen van nummers en registraties aangepast. De tarieven vermeld op de aanvraagformulieren, zijn niet meer geldig. …

  • Position on cost-orientation requirements for fixed to mobile

    Publication Visie en opinie 06-03-2000
    In the first half of 1999, KPN submitted proposals to the Commission of OPTA for a change of charges for calls originating in the fixed network and terminating at phones in mobile networks. KPN’s proposals concerned the tariffs for terminating calls to subscribers in any mobile network. The Commission of OPTA is statutorily required to assess …

  • Decision on cost orientation of the tariffs proposed by KPN

    Publication Besluit 02-09-1998
    Decision of the Commission of the Independent Post and Telecommunications Authority on the extent to which the tariffs proposed by KPN for voice telephony are cost oriented. …

  • Rules pertaining to telecommunications (Telecommunications Act)

    Publication Regelgeving 07-04-1998
    Rules pertaining to telecommunications (Telecommunications Act) …

  • Designation of market participants with significant market power

    Publication Correspondentie 21-05-2001
    OPTA has the authority to designate a telecommunications operator as an operator with significant market power (SMP). In a nutshell, as a result of such a designation, several additional statutory obligations are imposed on the SMP operator such as obligations regarding special access and cost-orientation with the purpose of giving smaller or …
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