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17044 resultaten

  • Bart Smit to provide accurate information about Nintendo

    Publication Nieuwsbericht 01-12-2011
    Toyshop Bart Smit has been called to account by the Netherlands Consumer Authority (Consumentenautoriteit) for providing inaccurate information about guarantee rights for Nintendo products. When purchasing a Nintendo product, consumers were handed a form stating that should problems with the Nintendo product arise, the consumer should contact …

  • Netherlands Consumer Authority issues warning for Mijngsmwinkel.nl and Dutchfone.nl

    Publication Nieuwsbericht 17-10-2011
    The Netherlands Consumer Authority (Consumentenautoriteit) states that consumers must receive the mobile phones they paid for. The Netherlands Consumer Authority has received reports that this has not been the case at Mijngsmwinkel.nl and Dutchfone.nl. In order to prevent harm to the consumer, the Netherlands Consumer Authority is informing …

  • Netherlands Consumer Authority fines five electronics companies for misleading consumers about guarantees

    Publication Nieuwsbericht 05-10-2011
    The Netherlands Consumer Authority (Consumentenautoriteit) has imposed fines on five electronics companies in the amount of EUR 90,000 per company for misleading consumers about their guarantee rights. The companies had provided inaccurate and misleading information to consumers about their rights after the manufacturer’s warranty period. Pursuant …

  • ConsuWijzer.nl 'Best Government Website 2011'

    Publication Nieuwsbericht 11-11-2011
    “Crowning achievement of a 5-year existence” The Dutch public have named ConsuWijzer.nl the ‘Best Government Website’ for the second time in a row. This was announced by the organisation behind Website of the Year, the most important online public’s award. Pauline Bijlenga , head of ConsuWijzer: “This is the 5th year ConsuWijzer has been in …

  • Consumer Authority will closely monitor untrustworthy webshops

    Publication Nieuwsbericht 06-03-2012
    The Consumer Authority will closely monitor untrustworthy webshops. This was announced by the supervisory body during the presentation of the agenda for 2012-2013. The director of the Consumer Authority, Bernadette van Buchem, said: “Consumers are increasingly turning to the ease of online shopping. Yet the number of complaints about webshops, in …

  • Bill on ACM Establishment Act submitted to the Dutch Parliament

    Publication Nieuwsbericht 29-02-2012
    On February 28, 2011, the Dutch Ministry of Economic Affairs, Agriculture and Innovation submitted the bill on the ACM Establishment Act to the Dutch Parliament. When the bill is passed, ACM (Netherlands Authority for Consumers and Markets) will officially be launched. The Netherlands Authority for Consumers and Markets The Dutch Ministry of …

  • The Netherlands Consumer Authority is to continue to keep a close watch on the travel industry

    Publication Nieuwsbericht 10-01-2012
    The Netherlands Consumer Authority (CA) is seeing a considerable amount of abuses in the travel industry. That is why it has named ‘untransparent pricing in the travel industry’ one of the three focus areas in its 2012-2013 Agenda. Everybody in the travel industry must comply with the law. Bernadette van Buchem , Director of the CA, explains: 'If …

  • Dutch online mobile-phone shop Mobily.nl promises to correct problems

    Publication Nieuwsbericht 16-02-2012
    On February 9, 2012, enforcement officials of the CA (Netherlands Consumer Authority) sat down with the owner of Mobily.nl, an online shop that primarily sells mobile phones. At this meeting, the CA officials raised a number of problems that consumers had reported to consumer information portal ConsuWijzer, and which had been forwarded to the CA. …

  • The Netherlands Consumer Authority issues warning about sales technique of Remonyl weight-loss products

    Publication Nieuwsbericht 24-02-2012
    The Netherlands Consumer Authority (CA) is warning consumers about the sales techniques of weight-loss products manufacturer Remonyl. Through consumer information portal ConsuWijzer, it has received reports from consumers who had ordered free sample packs of Remonyl products but who then got stuck with paid follow-up shipments that they were …

  • ConsuWijzer: unsolicited phone calls and unwanted automatic renewal of subscriptions top list of consumer annoyances

    Publication Nieuwsbericht 15-02-2012
    In 2011, visitors of Dutch consumer information website ConsuWijzer.nl were mostly interested in the new rules on canceling subscriptions and contracts. Unsolicited phone calls topped the list of consumer annoyances. In addition, questions and reports about warranty issues continue to be among the top categories. These are some of the conclusions …
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