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17052 resultaten

  • Consumer Authority calls on consumers to read the fine print

    Publication Nieuwsbericht 26-06-2007
    After taking stock of sets of general terms & conditions for durable consumer goods in several sectors, the Consumer Authority found that these terms & conditions often wrongly curtail consumers' rights in a number of areas. This applies mostly to matters such as guarantee and liability, delivery times and complaint periods. Marije Hulshof of the …

  • Consumer Authority sets its sights on Internet commerce and the travel sector in 2007

    Publication Nieuwsbericht 15-01-2007
    Today the State Secretary of Economic Affairs Karien van Gennip gave the official starting signal for the Consumer Authority. This new division of the Ministry of Economic Affairs will ensure that companies comply with the rules that are intended to protect consumers. "Our mission is to promote fair trade between businesses and consumers", says …

  • Het Nederlands Muntkantoor stops sending out unsolicited mailings

    Publication Nieuwsbericht 12-03-2007
    Under pressure from the Consumer Authority and the Consumers Association, Het Nederlands Muntkantoor has stated that it will stop sending unsolicited coin sets to Dutch households. Het Nederlands Muntkantoor will explicitly ask consumers who have completed and returned the euro questionnaire for their consent before sending the coin sets. This has …

  • Netherlands Consumer Authority: protection of travel consumers is not universal

    Publication Nieuwsbericht 05-10-2007
    The Consumentenautoriteit (Netherlands Consumer Authority) has taken stock of the way in which the Dutch travel industry satisfies the statutory obligation to protect travel consumers who book package tours from financial loss in the event of bankruptcy. The vast majority of travel companies satisfy this obligation by joining the Dutch travel …

  • Netherlands Consumer Authority to address inadequate disclosure of information by SMS service providers

    Publication Nieuwsbericht 03-10-2007
    Many children and adolescents inadvertently and unintentionally subscribe to SMS services (usually ringtones), leaving them stuck paying dozens of euros a month. This problem is caused by incomplete and vague information on certain ebsites that offer SMS services. They use banners on websites for children and young people to specifically target …

  • Lasten onder dwangsom in zaken Ticketunlimited, Pepetickets, Ticketsnederland, Kaartverkoop

    Publication Besluit 22-12-2010
    De Consumentenautoriteit heeft aan vier bedrijven die online toegangskaarten voor concerten en (sport)evenementen doorverkopen lasten onder dwangsom opgelegd, omdat zij de regels omtrent de informatievoorziening aan consumenten onvoldoende naleven. De Consumentenautoriteit eist dat zij hun websites aanpassen op punten als: het vermelden dat het om …

  • Dutch consumers vote ConsuWijzer.nl as the best government website

    Publication Nieuwsbericht 26-11-2010
    ConsuWijzer.nl has been named "Best Government Website 2010". This was announced by the organisation behind Website of the Year, the most important prize for online services and voted for by the public in the Netherlands. ConsuWijzer achieved the highest average score for content, navigation and design in the Government category. The website …

  • Consumer Authority takes further action to force websites that re-sell tickets to adapt their practices

    Publication Nieuwsbericht 22-12-2010
    The Consumer Authority has once again imposed daily penalties for non-compliance on four companies who re-sell tickets online for concerts and (sporting) events, due to the fact that they have taken insufficient steps to comply with the rules governing information provided to consumers. The four websites concerned are the following: …

  • Consumerauthority.nl adopts Government-wide House Style

    Publication Nieuwsbericht 06-01-2011
    The Consumerauthority.nl website has been given a new look for 2011. The website has been redesigned in the new government-wide house style of the Netherlands. The new government-wide house style The website has been redesigned in order to bring it into line with the new government-wide house style that must now be used by all institutions that …

  • The Consumer Authority takes action against tour operators failing to provide travel compensation

    Publication Nieuwsbericht 12-01-2011
    The Consumer Authority is once again taking action against tour operators that have failed to arrange travel compensation measures required by law when providing package tours. An independent study and indications given by consumers of ConsuWijzer and the organisation of the Netherlands Association of Tour Operators (ANVR) have all shown that …
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