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17052 resultaten

  • Consumer Authority fines Garant-o-Matic for misleading mailings

    Publication Nieuwsbericht 11-10-2010
    The Consumer Authority has imposed a fine totalling EUR 120,000 upon the mail-order company Garant-o-Matic for sending out misleading mailings. In 2008, the company had provided the Consumer Authority with an undertaking that from then onwards it would comply with the regulations when providing information to consumers. It was partly as a result …

  • Consumer Authority: guarantee rights often stated incorrectly

    Publication Nieuwsbericht 14-04-2010
    Following an investigation, the Consumer Authority has established that many shops that sell consumer electronics restrict the guarantee rights of consumers. Over the last few months, the Consumer Authority has investigated the general terms and conditions and other documents that companies can use to communicate with their customers about their …

  • Increasing numbers of cross-border violations of consumers interests

    Publication Nieuwsbericht 21-07-2010
    The number of cross-border violations of regulations that harm consumers' interests is on the rise.  An increasing number of companies offer their services across borders, particularly via the internet, but this does not always take place in accordance with regulations. More and more cases - concerning SMS services, online ticket sales, …

  • Consumer Authority fines Keukenkampioen and Keukenconcurrent

    Publication Nieuwsbericht 18-01-2010
    The Consumer Authority has fined Keukenkampioen and Keukenconcurrent 110,000 euro each. The companies will also be liable to an incremental penalty payment of 5000 euro per day, up to a maximum of 200,000 euro. By taking this measure, the Consumer Authority aims to compel Keukenkampioen and Keukenconcurrent to abide by the general terms and …

  • Consumer Authority opens hotline for misleading lotteries

    Publication Nieuwsbericht 06-03-2007
    Each year, in the Netherlands and worldwide, hundreds of thousands of consumers fall prey to misleading lotteries and misleading prize festivals. Recent British research has revealed that people in every class of society can become the victim of misleading practices like this. To protect consumers better against this situation, the Netherlands …

  • Consumer Authority fines Sana Direct B.V.

    Publication Nieuwsbericht 22-11-2007
    The Consumer Authority has fined the company Sana Direct B.V. for several violations of consumer law, which resulted in many consumers being deceived. The imposed fines totalled EUR 88,000.00. In addition, the company must amend the information section of its website or face a daily penalty payment. Sana Direct BV must also desist from making …

  • Consumer Authority advises consumers about the Nederlands Muntkantoor mailshot

    Publication Nieuwsbericht 14-02-2007
    Via ConsuWijzer, the information desk for consumers set up by the Netherlands Consumer Authority, the Netherlands Competition Authority (NMa) and the telecomregulator OPTA, the Consumer Authority has received a large number of complaints from consumers about a mass-marketed mailshot by the Nederlands Muntkantoor, which has been sent to four to …

  • Consumer Authority receives over three hundred reports of misleading lotteries

    Publication Nieuwsbericht 24-07-2007
    In the last few months, the Netherlands Consumer Authority has received over three hundred notifications on its hotline from consumers who have fallen victim to misleading lotteries and prize offers. Examples include: prize offers where the consumer is told he can win a prize, but has to place an order before he can claim the prize businesses that …

  • Consumer Authority has plug pulled on website Ufoflug

    Publication Nieuwsbericht 12-02-2007
    As requested by the Netherlands Consumer Authority [Consumentenautoriteit], its German counterpart organisation - the Bundesamt für Verbraucherschutz und Lebensmiddelsicherheit - has pulled the plug on the Dutch website for United Fly Organisation GMBH. This website (ufoflug.com), which sells flights to Morocco, was failing to comply with the …

  • Consumer Authority: web retailers must improve information provision to consumers

    Publication Nieuwsbericht 20-02-2007
    Following an inventory of 500 popular web retailers, the Netherlands Consumer Authority [Consumentenautoriteit] observed that many web retailers are careless in their information provision to consumers. In 90 percent of the web retailers investigated, the Consumer Authority observed one or more shortcomings in the information that web retailers …
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