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17058 resultaten

  • Increasing numbers of cross-border violations of consumers interests

    Publication Nieuwsbericht 21-07-2010
    The number of cross-border violations of regulations that harm consumers' interests is on the rise.  An increasing number of companies offer their services across borders, particularly via the internet, but this does not always take place in accordance with regulations. More and more cases - concerning SMS services, online ticket sales, …

  • Consumer Authority fines Keukenkampioen and Keukenconcurrent

    Publication Nieuwsbericht 18-01-2010
    The Consumer Authority has fined Keukenkampioen and Keukenconcurrent 110,000 euro each. The companies will also be liable to an incremental penalty payment of 5000 euro per day, up to a maximum of 200,000 euro. By taking this measure, the Consumer Authority aims to compel Keukenkampioen and Keukenconcurrent to abide by the general terms and …

  • Consumer Authority opens hotline for misleading lotteries

    Publication Nieuwsbericht 06-03-2007
    Each year, in the Netherlands and worldwide, hundreds of thousands of consumers fall prey to misleading lotteries and misleading prize festivals. Recent British research has revealed that people in every class of society can become the victim of misleading practices like this. To protect consumers better against this situation, the Netherlands …

  • Consumer Authority fines Sana Direct B.V.

    Publication Nieuwsbericht 22-11-2007
    The Consumer Authority has fined the company Sana Direct B.V. for several violations of consumer law, which resulted in many consumers being deceived. The imposed fines totalled EUR 88,000.00. In addition, the company must amend the information section of its website or face a daily penalty payment. Sana Direct BV must also desist from making …

  • Consumer Authority advises consumers about the Nederlands Muntkantoor mailshot

    Publication Nieuwsbericht 14-02-2007
    Via ConsuWijzer, the information desk for consumers set up by the Netherlands Consumer Authority, the Netherlands Competition Authority (NMa) and the telecomregulator OPTA, the Consumer Authority has received a large number of complaints from consumers about a mass-marketed mailshot by the Nederlands Muntkantoor, which has been sent to four to …

  • Consumer Authority receives over three hundred reports of misleading lotteries

    Publication Nieuwsbericht 24-07-2007
    In the last few months, the Netherlands Consumer Authority has received over three hundred notifications on its hotline from consumers who have fallen victim to misleading lotteries and prize offers. Examples include: prize offers where the consumer is told he can win a prize, but has to place an order before he can claim the prize businesses that …

  • Consumer Authority has plug pulled on website Ufoflug

    Publication Nieuwsbericht 12-02-2007
    As requested by the Netherlands Consumer Authority [Consumentenautoriteit], its German counterpart organisation - the Bundesamt für Verbraucherschutz und Lebensmiddelsicherheit - has pulled the plug on the Dutch website for United Fly Organisation GMBH. This website (ufoflug.com), which sells flights to Morocco, was failing to comply with the …

  • Consumer Authority: web retailers must improve information provision to consumers

    Publication Nieuwsbericht 20-02-2007
    Following an inventory of 500 popular web retailers, the Netherlands Consumer Authority [Consumentenautoriteit] observed that many web retailers are careless in their information provision to consumers. In 90 percent of the web retailers investigated, the Consumer Authority observed one or more shortcomings in the information that web retailers …

  • Consumer Authority calls on consumers to read the fine print

    Publication Nieuwsbericht 26-06-2007
    After taking stock of sets of general terms & conditions for durable consumer goods in several sectors, the Consumer Authority found that these terms & conditions often wrongly curtail consumers' rights in a number of areas. This applies mostly to matters such as guarantee and liability, delivery times and complaint periods. Marije Hulshof of the …

  • Consumer Authority sets its sights on Internet commerce and the travel sector in 2007

    Publication Nieuwsbericht 15-01-2007
    Today the State Secretary of Economic Affairs Karien van Gennip gave the official starting signal for the Consumer Authority. This new division of the Ministry of Economic Affairs will ensure that companies comply with the rules that are intended to protect consumers. "Our mission is to promote fair trade between businesses and consumers", says …
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