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17052 resultaten

  • Consumer Authority: hands full with national and international violations of consumer law

    Publication Nieuwsbericht 09-07-2009
    In the first half of 2009, the Consumer Authority launched a large number of investigations into national and international violations of consumer rights. The enforcement authority announced this today in its half-yearly report. The violations observed by the enforcement authority include violations in the four priority areas for the 2009 Agenda: …

  • Consumer Authority fines Pretium Telecom for telephone canvassing

    Publication Nieuwsbericht 07-03-2009
    The Consumer Authority has determined that the canvassing practices of Pretium Telecom are in violation of the law. As a result, the Consumer Authority has fined Pretium Telecom a total of EUR 87,000, for the manner in which the company canvasses customers via the telephone for landline telephone subscriptions. In addition, the Consumer Authority …

  • Consumer Authority again fines provider of SMS services

    Publication Nieuwsbericht 10-02-2009
    The Consumer Authority is imposing fines upon Smart Media Services B.V. amounting to a total of EUR 118,750. Their website, skilled2win.com, enticed consumers with games, suggesting that by participating in the games, large (cash) prizes could be won. However, in order to be eligible for a prize, it turned out that it was necessary to take out an …

  • CA: Having resilient consumers ensures fair trading

    Publication Nieuwsbericht 16-04-2009
    The Netherlands Consumer Authority (CA) will take action against companies in the electronics sector that provide consumers with incorrect information about warranties that can be bought in addition to the item purchased or about extended warranties that consumers can take out when making their purchase. The CA made a statement to this effect when …

  • CA 2008 Annual Report

    Publication Brochure en uitgave 16-04-2009
    In 2008 the Netherlands Consumer Authority imposed five penalties for a total amount of EUR 658,000. In addition, commitments were agreed with two companies to bring their behavior in line with the law. In 2008, the CA completed 160 national and 51 international investigations. …

  • Consumer Authority fines KPN

    Publication Nieuwsbericht 29-10-2009
    The Consumer Authority has imposed a fine of EUR 9,500 on KPN for incorrectly informing consumers about their rights. In the confirmation letter received by a number of new subscribers to KPN, the cooling off period was stated incorrectly. After entering into an agreement by distance selling, either by telephone or the internet, the consumer has …

  • Consumer Authority warns about sales pitches during bus trips

    Publication Nieuwsbericht 03-12-2009
    The Consumer Authority today launched an awareness campaign to warn consumers about sales pitches during bus trips. It is also calling on consumers to file complaints with ConsuWijzer, the consumer information desk set up by the government. Every year, elderly people in particular fall victim to aggressive and misleading sales pitches during bus …

  • Consumer Authority warns of fraudulent World Cup football tickets

    Publication Nieuwsbericht 04-12-2009
    The Netherlands Consumer Authority is warning consumers who wish to buy tickets for the forthcoming football event World Cup 2010 in South Africa. Once the lots have been drawn and the group classification is known, tickets will become available for football fans across the entire world via various channels. The Consumer Authority is warning …

  • Reports to ConsuWijzer in 2007 result in action by enforcement authorities

    Publication Nieuwsbericht 14-03-2008
    Consumers made frequent use of ConsuWijzer in 2007, according to figures it has published in the run-up to World Consumer Day on 15 March. This government information desk had more than half a million contact moments with the Dutch consumer during the first calendar year. "It is a good thing that we are here. Not only have we given hundreds of …

  • Consumer Authority: Garant-O-Matic modifies mailings to consumers

    Publication Nieuwsbericht 18-06-2008
    The Consumer Authority has received an undertaking from the company Garant-O-Matic that in the future it will abide by the rules on providing information to consumers. In the past Garant-O-Matic had wrongly created the impression in its mailings that the consumer had won a substantial cash prize, whereas in actual fact he only had the chance of …
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