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17052 resultaten

  • ConsuWijzer a valuable source of information

    Publication Nieuwsbericht 19-01-2009
    In 2008 ConsuWijzer has been a valuable source of information. More and more consumers are using the service, where they ask their questions and report their problems with providers and sellers. State Secretary Heemskerk of Economic Affairs says: "At ConsuWijzer the consumer receives free and independent advice on how he/she can sort out the …

  • Consumers often insufficiently protected in furniture and kitchens sector

    Publication Nieuwsbericht 16-02-2009
    The Consumer Authority has established that the general terms and conditions of many stores in the furniture and kitchens sector are unfairly restricting the rights of consumers. This constituted sufficient reason for the Consumer Authority to investigate the unilateral general terms and conditions, otherwise known as 'the small print', of 10 …

  • Consumer Authority begins information campaign concerning misleading telemarketing

    Publication Nieuwsbericht 20-04-2009
    Every year, almost 1 in 4 persons in the Netherlands have to deal with aggressive and misleading telephone sales. A recent study conducted by the Consumer Authority into unfair commercial practices revealed that over 800,000 people aged 18 years and above suffer an average loss of 121 euros per year. This is why the Consumer Authority has begun an …

  • Consumer Authority warns holiday-makers of being misled by holiday clubs

    Publication Nieuwsbericht 18-06-2009
    The Consumer Authority launched an awareness campaign today to warn holiday makers of being misled by holiday clubs. It is also calling on consumers to file complaints with ConsuWijzer, the consumer information desk set up by the government. Every year, an estimated 165,000 people in the Netherlands fall victim to misleading and/or aggressive …

  • Consumer Authority: Grando Retail adjusts commercial practice

    Publication Nieuwsbericht 09-04-2009
    It appeared that Grando Retail, a member of the Central Association for the Interiors Sector [Centrale Branchevereniging Wonen, CBW] and a franchise chain of independent kitchen businesses with around 47 showrooms in the Netherlands, had been acting in a manner that contravened the sector rules of the CBW in relation to requesting deposits from …

  • Consumer Authority in 2009: telephone sales practices and sales pitches

    Publication Nieuwsbericht 26-01-2009
    In 2009, the Consumer Authority will focus on tackling misleading and aggressive telemarketing practices and sales pitches in addition to taking action with regard to SMS services and guarantees and conformity. Marije Hulshof, Director of the Consumer Authority explains: "Our investigation into unfair commercial practices has shown that many …

  • Consumer Authority fines Tele2 for telephone canvassing

    Publication Nieuwsbericht 07-04-2009
    The Consumer Authority has issued fines to Tele2 Nederland B.V. totalling EUR 70,000 for the way in which the company effected landline subscriptions by telephone in 2007 and 2008. The calls were made to consumers who were already customers of Tele2 for their call charges (via Carrier Preselect). Background to the decision From January 2008 to …

  • New training for retailers to increase knowledge of regulations relating to guarantees

    Publication Nieuwsbericht 02-07-2009
    "Our on-line training course for shop assistants, 'Guaranteed Good', which was launched today, is designed to increase the knowledge about guarantees amongst entrepreneurs, and this can only be of benefit to the consumer", said the State Secretary of Economic Affairs, Frank Heemskerk, during the launch meeting for the course today. Regulations …

  • Consumer Authority wins initial proceedings commenced by a petition

    Publication Nieuwsbericht 28-04-2009
    The Consumer Authority has won the first special initial proceedings commenced by a petition that it initiated. The case in question was submitted against a travel provider that did not comply with the statutory obligation to provide a guarantee when offering package tours. The Consumer Authority submitted this case to the Court of Appeal in The …

  • Consumer Authority imposes a fine for misuse of MSN log-in details in the advertisement of ringtones

    Publication Nieuwsbericht 08-01-2009
    The Consumer Authority has imposed a fine of EUR 85,000 on the company OX-2 International. This company runs a number of websites which feature advertisements for SMS services offered by providers of ringtones or quizzes. In order to qualify to receive a prize or ringtone, visitors to the website were required to provide their MSN username and …
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