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17058 resultaten

  • CA: Oversight and assertive consumers are a powerful combination

    Publication Nieuwsbericht 28-04-2010
    In 2009, the third year in which the Netherlands Consumer Authority (CA) was operational, it completed 115 regulatory investigations: 67 national and 48 international investigations. The CA imposed five sanctions in various sectors totaling EUR 418,250, and secured three …

  • New international website for enforcement authorities and consumers

    Publication Nieuwsbericht 15-03-2010
    Today, on World Consumer Rights Day, ICPEN (the International Consumer Protection Network), the international organisation of consumer enforcement authorities, is launching its new website, www.icpen.org . The aim of the website is to allow consumer enforcement authorities from across the world to cooperate more effectively with one another. They …

  • Consumer Authority launches campaign on doorstep selling

    Publication Nieuwsbericht 22-03-2010
    As many consumers are not aware or are insufficiently aware of their rights when it comes to doorstep selling, today the Consumer Authority is launching an awareness campaign. The DeurWijzer , a resource for consumers who are affected by doorstep selling, forms part of this campaign. The Minister of Economic Affairs, Maria van der Hoeven, …

  • Consumer Authority fines NLEnergie for misleading telephone canvassing

    Publication Nieuwsbericht 17-11-2010
    The Consumer Authority has imposed fines totalling EUR 1,020,000 upon the Nederlandse Energie Maatschappij (NLEnergie) for misleading canvassing by telephone. During the period from October 2008 to July 2009 the company contacted a large number of consumers in order to persuade them to take out an energy supply contract. In doing so, however, …

  • Consumer Authority wins legal case against travel providers

    Publication Nieuwsbericht 01-04-2010
    The Court of Appeal in The Hague recently ruled in favour of the Consumer Authority in a number of legal proceedings instituted with it. The Consumer Authority had brought the actions in question against tour operators that had failed to arrange travel compensation measures required by law when providing package tours. The Court of Appeal ruled …

  • Consumer Authority to take action against websites that resell admission tickets

    Publication Nieuwsbericht 27-05-2010
    Following an investigation, the Consumer Authority has ascertained that many of the websites of companies that resell admission tickets for concerts and (sports) events are still failing to adhere satisfactorily to the regulations relating to the provision of information to consumers. The Consumer Authority is therefore going to take enforcement …

  • Netherlands Consumer Authority fines provider of sms-services

    Publication Nieuwsbericht 14-07-2010
    The Netherlands Consumer Authority is imposing fines amounting to a total of EUR 1,190,000 (one-million-one-hundred-and-ninety-thousand euro) on Artiq Mobile B.V. and Blinck International B.V. - trading under the name of Celldorado - for the large-scale provision of misleading SMS services to consumers. The Consumer Authority is also imposing …

  • Everyone has the right to receive a product that is up to standard

    Publication Nieuwsbericht 01-11-2010
    Guarantees. This is how they work! From 8 to 12 November 2010, ConsuWijzer (the Dutch Information Line for Consumers) and Juridisch Loket (the Legal Aid and Advice Centre) will be holding an event entitled 'Recht op Rechtdagen' [Know your rights]. The theme of the event will be "all about guarantees". Many consumers are simply unaware or …

  • Consumer Authority fines Garant-o-Matic for misleading mailings

    Publication Nieuwsbericht 11-10-2010
    The Consumer Authority has imposed a fine totalling EUR 120,000 upon the mail-order company Garant-o-Matic for sending out misleading mailings. In 2008, the company had provided the Consumer Authority with an undertaking that from then onwards it would comply with the regulations when providing information to consumers. It was partly as a result …

  • Consumer Authority: guarantee rights often stated incorrectly

    Publication Nieuwsbericht 14-04-2010
    Following an investigation, the Consumer Authority has established that many shops that sell consumer electronics restrict the guarantee rights of consumers. Over the last few months, the Consumer Authority has investigated the general terms and conditions and other documents that companies can use to communicate with their customers about their …
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