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  • Consumer Authority: over half a billion euros lost as a result of unfair commercial practices

    Publication Nieuwsbericht 03-12-2008
    The loss suffered by Dutch consumers as a result of so-called 'unfair commercial practices' amounts to a minimum of EUR 579 million per year. Two thirds of Dutch people aged 18+ have come into contact with at least one unfair commercial practice over the past year. Also over the past year, over two million consumers have become victims of at least …

  • Consumer Authority fines ringtone providers

    Publication Nieuwsbericht 04-09-2008
    The Consumer Authority is fining Wizz Mobile and Holdvest Investments a total of EUR 76,000 for providing consumers with inadequate information when they offer so-called free ring tones. Consumers are attracted by captions such as 'free ring tone' and unwittingly sign up to a subscription they do not want. The Consumer Authority places the blame …

  • New website provides consumers with information on quality hallmarks

    Publication Nieuwsbericht 02-04-2008
    "To provide an insight into the reliability of quality hallmarks": this, according to State Secretary Heemskerk, is the aim of the new quality hallmark website, which was introduced on 2 April 2008 and can be accessed at www.consuwijzer.nl, the government's consumer information desk. Heemskerk has just launched the website at the Ministry of …

  • ConsuWijzer.nl already visited more than a million times

    Publication Nieuwsbericht 24-07-2008
    Consuwijzer Consumers have consulted the website www.consuwijzer.nl more than one million times since it went online in 2006. ConsuWijzer is the government information desk that gives consumers practical advice about their rights. The visitor to the site remains on the site for an average of five minutes and views five pages. Since January 2008 …

  • Consumer Authority launches consumer campaign about sales tricks

    Publication Nieuwsbericht 11-03-2008
    Each year many consumers, including a relatively large number of children, young people and the elderly, fall victim to sales tricks. Consumers are duped into buying products or signing contracts that they would perhaps not have bought or signed had they been given correct and complete information. That is why the Consumer Authority is to launch a …

  • Consumer Authority imposes fine on PostGarant B.V.

    Publication Nieuwsbericht 11-02-2008
    The Consumer Authority is imposing a fine on the company PostGarant B.V. (formerly Fitanova), as it has violated a number of consumer law regulations, which has resulted in consumers being seriously duped. The fines imposed amount to a total of EUR 130,000, and unless the company improves the information it provides to consumers on its website, a …

  • Consumer Authority half-yearly report 2008

    Publication Nieuwsbericht 08-07-2008
    During the first half of 2008, the Consumer Authority directed its focus to 'SMS services', 'Guarantees within the Travel Industry' and 'Guarantees and Conformity'. As far as SMS services are concerned, the Consumer Authority has observed that the number of reports concerning these that have been submitted to ConsuWijzer, the Authority's …

  • Consumer Authority imposes fine on UPC

    Publication Nieuwsbericht 15-05-2008
    The Consumer Authority is imposing seven fines on the company UPC Nederland B.V., as a result of the manner in which UPC offered subscriptions to digital television services by means of door-to-door selling and telephone sales. The fines imposed amount to EUR 303,000*. At the start of any telephone marketing calls, UPC will in future also be …

  • Misleading ringtone offers are European problem

    Publication Nieuwsbericht 17-07-2008
    Inaccurate, incomplete and/or misleading offers for SMS services on children's and young people's websites are not just a problem in the Netherlands, but can also be found everywhere else in Europe. This is the conclusion of joint investigation conducted at the beginning of June by consumer supervisory bodies from all 27 Member States of the …

  • Consumer Authority sets out its priorities for 2008

    Publication Nieuwsbericht 11-02-2008
    The Consumer Authority intends to focus upon the following areas during 2008: Unreasonably stringent stipulations in General Terms and Conditions Warranty scheme for the travel industry, in the event of insolvency Warranties and conformity SMS services, such as ringtones Unfair commercial practices Unreasonably stringent stipulations in General …
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