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17061 resultaten

  • CA: Having resilient consumers ensures fair trading

    Publication Nieuwsbericht 16-04-2009
    The Netherlands Consumer Authority (CA) will take action against companies in the electronics sector that provide consumers with incorrect information about warranties that can be bought in addition to the item purchased or about extended warranties that consumers can take out when making their purchase. The CA made a statement to this effect when …

  • CA 2008 Annual Report

    Publication Brochure en uitgave 16-04-2009
    In 2008 the Netherlands Consumer Authority imposed five penalties for a total amount of EUR 658,000. In addition, commitments were agreed with two companies to bring their behavior in line with the law. In 2008, the CA completed 160 national and 51 international investigations. …

  • Consumer Authority fines KPN

    Publication Nieuwsbericht 29-10-2009
    The Consumer Authority has imposed a fine of EUR 9,500 on KPN for incorrectly informing consumers about their rights. In the confirmation letter received by a number of new subscribers to KPN, the cooling off period was stated incorrectly. After entering into an agreement by distance selling, either by telephone or the internet, the consumer has …

  • Consumer Authority warns about sales pitches during bus trips

    Publication Nieuwsbericht 03-12-2009
    The Consumer Authority today launched an awareness campaign to warn consumers about sales pitches during bus trips. It is also calling on consumers to file complaints with ConsuWijzer, the consumer information desk set up by the government. Every year, elderly people in particular fall victim to aggressive and misleading sales pitches during bus …

  • Consumer Authority warns of fraudulent World Cup football tickets

    Publication Nieuwsbericht 04-12-2009
    The Netherlands Consumer Authority is warning consumers who wish to buy tickets for the forthcoming football event World Cup 2010 in South Africa. Once the lots have been drawn and the group classification is known, tickets will become available for football fans across the entire world via various channels. The Consumer Authority is warning …

  • Reports to ConsuWijzer in 2007 result in action by enforcement authorities

    Publication Nieuwsbericht 14-03-2008
    Consumers made frequent use of ConsuWijzer in 2007, according to figures it has published in the run-up to World Consumer Day on 15 March. This government information desk had more than half a million contact moments with the Dutch consumer during the first calendar year. "It is a good thing that we are here. Not only have we given hundreds of …

  • Consumer Authority: Garant-O-Matic modifies mailings to consumers

    Publication Nieuwsbericht 18-06-2008
    The Consumer Authority has received an undertaking from the company Garant-O-Matic that in the future it will abide by the rules on providing information to consumers. In the past Garant-O-Matic had wrongly created the impression in its mailings that the consumer had won a substantial cash prize, whereas in actual fact he only had the chance of …

  • Advertising for 'free' ringtones considered misleading

    Publication Nieuwsbericht 07-02-2008
    The Dutch Advertising Code Committee ( Reclame Code Commissie, RCC ) has upheld six complaints submitted by the Dutch Consumer Authority ( Consumentenautoriteit ) against ringtone providers last year. The complaints relate to Internet advertisements for 'free' ringtones, which actually concern paid subscriptions. Some of the advertisements have …

  • Consumer Authority: Dynabyte makes amendments to its guarantee provisions

    Publication Nieuwsbericht 18-12-2008
    The Dynabyte company has provided the Consumer Authority with an undertaking that it will henceforth adhere to the regulations governing guarantees and conformity. The company made this undertaking following an investigation by the Consumer Authority. As a result of this undertaking, consumers who purchase a computer from Dynabyte will now receive …

  • Consumer Authority: over half a billion euros lost as a result of unfair commercial practices

    Publication Nieuwsbericht 03-12-2008
    The loss suffered by Dutch consumers as a result of so-called 'unfair commercial practices' amounts to a minimum of EUR 579 million per year. Two thirds of Dutch people aged 18+ have come into contact with at least one unfair commercial practice over the past year. Also over the past year, over two million consumers have become victims of at least …
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