ACM Policy rule on the provision of information concerning internet speeds

In accordance with the net neutrality regulation, internet providers must provide information about what internet speeds consumers can expect from the internet access service they take out. For example, it must be clear what maximum speed a provider can offer, and what speed a consumer can, generally speaking, expect.

The Netherlands Authority for Consumers and Markets (ACM) has drawn up a policy rule in which ACM offers its interpretation of the different internet speeds that are mentioned in the net neutrality regulation. In this way, it is clear about which different internet speeds all providers of internet access services must provide information.

This policy rule will enter into force on January 1, 2018 for new contracts, and on March 1, 2018 for existing contracts of both consumers and business end-users.