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ACM supports request to investigate acquisition of Kustomer by Facebook
The European Commission will investigate the acquisition of customer-service software maker Kustomer by Facebook. Various national competition authorities, including the ACM, support Austria’s request to assess this acquisition.
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Google to require providers to add information about data use to apps in its app store
In its app store Google Play, Google will require app providers to indicate what personal data each app uses. Google will introduce this requirement this summer. With this change, Google answers the call made by 27 consumer authorities across the world.
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ACM: fiber-optic roll-out experiences accelerated development in the Netherlands
ACM has conducted a new study into the roll-out of fiber-optic for consumers (FttH) in the Netherlands. The findings are presented in this updated market study from 2019.
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ACM launches investigations into misleading sustainability claims in three sectors
ACM investigates sustainability claims in three sectors: energy, dairy products, and clothes. In total, over 170 companies were contacted to check the accuracy of their sustainability claims.
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ACM blocks premium-rate number of directory assistance provider to firm offering paid COVID-19 tests
ACM has blocked the premium-rate number used by a directory assistance provider that forwarded callers to a provider of paid tests for coronavirus (COVID-19).
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ACM has held conversations with consumers about their problems with heat suppliers
Following an episode of the Dutch consumer program Radar, aired on February 6, 2021, ACM has held conversations with residents who, in that episode, had complained about their heat suppliers. These conversations provide ACM with valuable information.
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European Commission to investigate acquisition of pharmaceutical firm GRAIL by biotech firm Illumina
The European Commission will investigate the acquisition of US pharmaceutical company GRAIL by US biotechnology company Illumina. Various European countries, including the Netherlands, support France’s request to the European Commission to investigate this acquisition.
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Draft method decisions: ACM seeks the right balance between room for investments in the energy transition and affordability for customers
ACM launches the consultation of the draft method decisions for transmission system operator TenneT and for the distribution system operators. ACM seeks to strike a balance between room for system operators to invest in the energy transition, and the affordability of the supply of energy for users.
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ACM Telecom Monitor Q4 2020: considerable increase in fixed and mobile telephony
The Telecom Monitor that ACM published today shows a notable increase in the volume of voice minutes in 2020 compared with previous years. The Telecom Monitor gives an overview of the trends and developments in mobile and fixed telephony, and in data consumption.
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ACM has checked whether companies keep their word
ACM has conducted follow-up checks among approximately 60 companies that were reprimanded in 2020 for violating consumer regulations.
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