Search Publications
2033 results found
-
ACM has held conversations with consumers about their problems with heat suppliers
Following an episode of the Dutch consumer program Radar, aired on February 6, 2021, ACM has held conversations with residents who, in that episode, had complained about their heat suppliers. These conversations provide ACM with valuable information.
Publication News -
European Commission to investigate acquisition of pharmaceutical firm GRAIL by biotech firm Illumina
The European Commission will investigate the acquisition of US pharmaceutical company GRAIL by US biotechnology company Illumina. Various European countries, including the Netherlands, support France’s request to the European Commission to investigate this acquisition.
Publication News -
ACM Telecom Monitor Q4 2020: considerable increase in fixed and mobile telephony
The Telecom Monitor that ACM published today shows a notable increase in the volume of voice minutes in 2020 compared with previous years. The Telecom Monitor gives an overview of the trends and developments in mobile and fixed telephony, and in data consumption.
Publication News -
ACM has checked whether companies keep their word
ACM has conducted follow-up checks among approximately 60 companies that were reprimanded in 2020 for violating consumer regulations.
Publication News -
ACM has blocked calls to Public Health Service made through a directory assistance provider
ACM blocked a number of a directory assistance provider, following complaints filed by the Public Health Service (GGD). Consumers are able to call the GGD using a toll-free number, but often end up using premium-rate numbers of directory assistance providers that charge 90 cents per minute.
Publication News -
ACM fines three rental agencies for charging illegal agency fees
ACM has fined three rental agencies for illegally charging lessees agency fees.
Publication News -
Further investigation needed into acquisition of IJsselland Hospital by Erasmus University Medical Center
Samenvatting: Erasmus University Medical Center in the city of Rotterdam wishes to acquire IJsselland Hospital in the town of Capelle aan den IJssel. ACM wishes to conduct a further investigation into the effects of this acquisition on the accessibility, affordability, and quality of health care in
Publication News -
Study by ACM: more transparency from directory assistance providers does not eliminate deception
ACM had a study carried out about whether consumers are misled by directory assistance providers. The study shows that 72 percent of respondents did not understand that they were calling a directory assistance provider.
Publication News -
Consumers can always ask airlines for refunds in case of cancellations
If their flight is cancelled, consumers must be able to turn to the airline directly for their refunds. This also applies if that flight was booked through a travel agent (including online agents).
Publication News -
Further investigation necessary into acquisition in cow-calf sector
Dutch veal producer Van Drie Group wishes to acquire Van Dam. ACM wishes to conduct a further investigation into the acquisition’s effects first.
Publication News