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ACM has imposed a fine of 1.84 million euros for deleting WhatsApp chat conversations during a dawn raid
ACM has imposed a fine on a company for obstructing an ACM investigation. That is prohibited.
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Self-employed workers are harassed less and less often about unfavorable energy contracts
Small businesses, including many self-employed workers, are harassed less and less often by energy suppliers. ACM has contacted suppliers about this issue.
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ACM marks the boundaries of misleading practices online
At what point does persuasion turn into deception? That question is at the heart of the guidelines called “Protection of online consumers,” which ACM published today for public consultation. ACM gives its interpretation of the statutory standards regarding online deception.
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Join the conversation about the implementation of the 2020-2021 ACM Agenda
Over the next two years, the Netherlands Authority for Consumers and Markets (ACM) will, in its oversight, devote extra attention to the digital economy and the energy transition.
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ACM publishes for consultation the draft guidelines on the protection of online consumers
ACM publishes for public consultation the draft guidelines regarding the application of consumer protection rules on persuasion techniques aimed to online consumers.
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Following an ACM investigation, media company OMS is to adjust its discount scheme for radio advertising spots
From January 1, 2020, Dutch media company One Media Sales (OMS) will stop offering its so-called ‘budget-share discount’ when selling radio advertising spots. OMS has made this commitment to ACM
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Energy distribution tariffs to see an average increase of 5 euros per household per year in 2020
In 2020, the tariffs for the distribution of electricity and natural gas will increase, on average, by 5 euros per household per year. That is less than the inflation rate.
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ACM is calling on providers of fiber-optic services to inform consumers better in advance
ACM is calling on providers of new fiber-optic services to inform consumers better in advance about what they offer.
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ACM: consumers are entitled to information before buying smart devices
Consumers who purchase smart devices should receive information about update policies from the manufacturer or the seller prior to the purchase.
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Guidelines on price arrangements between self-employed workers
In certain situations, self-employed workers are allowed to make arrangements about rates. There are situations where the competition rules do not apply or where ACM will not impose any fines. This is explained in the ‘Guidelines on price arrangements between self-employed workers’.