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ACM makes market analysis for high-quality business telecom services available for consultation
The Netherlands Authority for Consumers and Markets (ACM) has made a draft version of the Market Analysis of High-Quality Wholesale Access (HWT) available for consultation among relevant market participants in the market for business telecommunication … -
Rules of thumb for online platforms
The platform economy is growing. Consumers buy and traders sell more and more over online platforms. That offers consumers opportunities, but it also creates risks. Consumers are able to take advantage of benefits such as new services, a wider selection, … -
ACM: Online stores must inform consumers better about delivery times
The Netherlands Authority for Consumers and Markets (ACM) urges online stores to inform customers better about their delivery times. The information about delivery times must be correct and up-to-date, especially so with the upcoming holiday season and … -
ACM launches a study into the functioning of algorithms in practice
Today, the Netherlands Authority for Consumers and Markets (ACM) launched a trial in which it seeks to find out how it can monitor in practice the functioning of algorithms that businesses use. ACM wants to use this knowledge to let businesses know what … -
ACM Study: Big Techs in the Dutch payment system
Big Tech companies such as Apple, Facebook, Amazon, or Ant Group (Alibaba) must ensure that their platforms or devices are suitable for different providers of payment services. The Netherlands Authority for Consumers and Markets (ACM) argues in favor of a … -
ACM fines debt collection agency Unitedcall for aggressive debt collection practices
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of 800,000 euros on debt collection agency Unitedcall for aggressive and unfair debt collection practices. Employees of the company called Dutch consumers about bills that … -
ACM: Experiment of the Netherlands Bar involving lawyers with legal-protection insurance is a step in the right direction
Lawyers that are employed with legal-protection insurers are allowed to act for non-insured as well. This has been announced by the Netherlands Bar (NOvA). Legal-protection insurers will be granted temporary exemptions. From January 1, lawyers that are …