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Request dispute settlement in aviation
Statutory rules such as those laid down in the Dutch Aviation Act apply to the aviation market. Do you represent an airline, and do you believe that Amsterdam airport Schiphol or Eindhoven Airport does not comply with the rules? If so, you may request ACM … -
Highest court in the Netherlands confirms: KPN’s network to remain open
On July 17, 2017, the Trade and Industry Appeals Tribunal (CBb), the highest court in the Netherlands in telecom regulation matters, has ruled on the market analysis decision regarding Unbundled local access. On the basis of this market analysis, the … -
ConsuWijzer mid-year bulletin: unsolicited subscriptions are number one annoyance
Unsolicited telemarketing calls in which you are offered subscriptions that are then nearly impossible to get rid of: this is the current number one annoyance among consumers. This has been revealed by the biannual figures of ConsuWijzer, the consumer … -
PostNL must continue to offer access for 24-hour bulk mail
Business senders continue to have options Businesses and organizations continue to be able to choose from multiple postal operators for their 24-hour bulk mail. That is because PostNL must continue to offer other postal operators access to its sorting and … -
Multiple postal firms can continue to offer 24-hour delivery of bulk mail
Businesses and organizations will continue to be able to choose from multiple postal companies for the delivery of their 24-hour bulk mail. That is because Dutch postal company PostNL must continue to grant access to its sorting and delivery network to … -
ACM turns down request for enforcement by telecom provider CBizz
The tariffs that telecom provider KPN used in the tender process for business fiber-optic connections in two western Dutch municipalities (Westland and Midden-Delfland) were not in violation of the Dutch Competition Act. The Netherlands Authority for … -
ACM issues warning against online store 123soatest.nl
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the commercial practices of online store www.123soatest.nl. The company 123concepts B.V., with its registered office in the city of Alphen aan den Rijn, sells self-test … -
Massive increase in mobile data consumption
Dutch consumers keep on using their mobile phones more and more for calling and surfing the Internet. Mobile data consumption continues to increase. In 2016, total data consumption was 185 billion MB, which is an increase of 63% compared with 2015, and an … -
ACM instructs MediaMarkt to adjust its ‘Grand Prix’ holidays
Instructed by the Netherlands Authority for Consumers and Markets (ACM) to do so, consumer electronics retailer MediaMarkt has adjusted the way they sell their so-called Grand Prix holidays. MediaMarkt now makes clear who organizes these holidays, and … -
More parcels and less mail delivery in 2016
The Netherlands has a growing delivery market: the parcel market is growing faster than the mail market is declining. In 2016, the total turnover from mail and parcel deliveries increased to nearly EUR 3 billion, the highest level since 2013. Most …