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The Netherlands Consumer Authority is to continue to keep a close watch on the travel industry
The Netherlands Consumer Authority (CA) is seeing a considerable amount of abuses in the travel industry. That is why it has named ‘untransparent pricing in the travel industry’ one of the three focus areas in its 2012-2013 Agenda. Everybody in the travel … -
Dutch online mobile-phone shop Mobily.nl promises to correct problems
On February 9, 2012, enforcement officials of the CA (Netherlands Consumer Authority) sat down with the owner of Mobily.nl, an online shop that primarily sells mobile phones. At this meeting, the CA officials raised a number of problems that consumers had … -
The Netherlands Consumer Authority issues warning about sales technique of Remonyl weight-loss products
The Netherlands Consumer Authority (CA) is warning consumers about the sales techniques of weight-loss products manufacturer Remonyl. Through consumer information portal ConsuWijzer, it has received reports from consumers who had ordered free sample packs … -
ConsuWijzer: unsolicited phone calls and unwanted automatic renewal of subscriptions top list of consumer annoyances
In 2011, visitors of Dutch consumer information website ConsuWijzer.nl were mostly interested in the new rules on canceling subscriptions and contracts. Unsolicited phone calls topped the list of consumer annoyances. In addition, questions and reports … -
CA 2011 Annual Report
The Netherlands Consumer Authority (CA) in 2011 completed 112 investigations into national and cross-border consumer-law violations. Ten companies were imposed fines or orders subject to periodic penalty payments, totaling EUR 1,573,000. More than 2.3 … -
Netherlands Consumer Authority: identifying and solving consumers problems more quickly
In the last six months, the Netherlands Consumer Authority’s (CA) strategy was primarily focused on detecting and solving consumer problems at an early stage. Such an approach may prevent further harm to consumers. Ms. Bernadette van Buchem, director of …