395 results found
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Questionnaire on persuasive strategies in online choice architectures for consumers
ACM is calling on experts in online behavioral persuasion to help think about professional standards in order to prevent deception and unwanted behavioral persuasion of online consumers.
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Call of ACM: help think about preventing online deception of consumers
ACM is calling on experts in online behavioral persuasion to help think about professional standards in order to prevent deception and unwanted behavioral persuasion of online consumers.
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Airbnb will now use clearer prices and fairer conditions
Airbnb now displays the prices of accommodations with all unavoidable costs included. In addition, Airbnb has adjusted its general terms and conditions in favor of consumers.
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Cooling-off period applies to online undated tickets for attractions
Providers of online tickets for attractions have adjusted their websites following an intervention by ACM.
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ACM checks compliance with travel guarantee rules among travel agencies
ACM has reprimanded travel agencies for failing to participate in travel guarantee funds.
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Online store Koopjedeal.nl has adjusted its return policy and the reachability of its customer service
ACM reprimanded Koopjedeal.nl. ACM demanded that the company carried out several improvements. These have now been made.
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ACM takes action against illegal agency fees
As rental agencies continue to charge lessees agency fees, which is prohibited, ACM has taken action.
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ACM organizes roundtable meeting about online choice architectures
On 11 June, ACM will host a roundtable meeting about online choice architectures. ACM invites trade associations and consumer organizations to attend. We will discuss the creation of a guideline for online commercial practices.
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ACM issues warnings against debt collection agencies Lootsma & Partners, Smits & Co and Inter Payment Service
ACM has issued a warning against the practices of debt collection agencies Lootsma & Partners, Deurwaarder Smits & Co and Inter Payment Service. They pressure consumers into paying bills for unjust claims.
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ACM fines DeReisPlanner for debt collection practices involving unlawful invoices for holiday villa rentals
ACM has imposed a fine on the company that offered holiday villas under the name DeReisPlanner for wrongful debt collection after misleading telemarketing calls.