405 results found
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ACM marks the boundaries of misleading practices online
At what point does persuasion turn into deception? That question is at the heart of the guidelines called “Protection of online consumers,” which ACM published today for public consultation. ACM gives its interpretation of the statutory standards regarding online deception.
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ACM: consumers are entitled to information before buying smart devices
Consumers who purchase smart devices should receive information about update policies from the manufacturer or the seller prior to the purchase.
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ACM fines online store for having unclear information on its website
ACM has imposed a fine on www.boomfietsen.nl, which, until May 2019, had been an online store selling bicycles. ACM has fined this company for informing its customers incorrectly.
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ACM compels online store vidaXL to improve the availability of its customer service
ACM has reprimanded online store vidaXL for the poor availability of its customer service. VidaXL has promised ACM to improve the availability of its customer service (phone, email, and chat).
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Procedure on the provision of information by ACM
This procedure explains what information and intelligence ACM can give to what administrative authorities, agencies, and regulators.
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Cultural organizations Museumkaart and CJP adjust their membership conditions
Museumkaart and CJP have adjusted their practices after ACM had reprimanded them. These organizations now comply with the rules about membership renewals and cancellations.
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ACM compels rental agencies to stop charging lessees with agency fees
ACM has compelled three rental agencies to stop charging lessees with unlawful agency fees. This is not allowed because they worked by order of the lessors.
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ACM fines three kitchen dealers for having misled consumers at consumer events
ACM has imposed fines totaling 1 million on kitchen dealers Keukencentrum Mandemakers, Brugman Keukens, and Keukenconcurrent for using misleading practices vis-à-vis consumers when selling kitchens at multi-day consumer events.
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Users of fake dating websites to receive over 9 million euros as financial compensation
Consumers that have been misled by fake profiles on dating websites will receive financial compensation. The dating websites have made a commitment to ACM to inform users more clearly about their methods.
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Court in interlocutory proceedings has ruled in case involving illegal agency fees
The judge in interlocutory proceedings ruled that, although the agency indeed charged lessees unlawful agency fees, the order should be suspended nonetheless.