869 results found
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ACM: Online stores must inform consumers better about delivery times
ACM urges online stores to inform customers better about their delivery times. The information about delivery times must be correct and up-to-date, especially so with the upcoming holiday season and the additional strain on delivery times as a result of the coronavirus (COVID-19) pandemic.
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Rules of thumb for online platforms
ACM has published Rules of thumb for online platforms. These form a framework with which platform providers should comply.
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ACM takes action against ‘free’ products of Stay Healthy Products
ACM has reprimanded Stay Healthy Products for using misleading commercial practices. Stay Healthy Products has now stopped offering ‘free’ products, and has promised that consumers who received these products do not have to pay for them.
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ACM forces online retailer We Love Musthaves to stop violations
ACM has established that online retailer We Love Musthaves violates the rules, and has therefore imposed an order subject to periodic penalty payments, forcing it to stop the violations.
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Student-discount company Knaek adjusts conditions for subscription cancellations
Student-discount company Knaek Promotions BV has adjusted its conditions for subscription cancellations, following an ACM action. Consumers are now able to cancel their subscriptions with a one-month notice after their first fixed subscription period expires.
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ACM: prices for charging electric cars must be completely clear by 1 December
In some cases, providers of charging stations and charging cards still are not transparent about prices, even though they are statutorily required to. That is why, from 1 December 2020, ACM will check whether providers comply with the rules. If they do not, ACM can take action.
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Consumers are now better informed about updates when purchasing smart devices, thanks to ACM intervention
ACM has found that major Dutch electronics retailers give, prior to the purchase, consumers that buy smart devices online better information about software updates. ACM has raised this issue with major online retailers of smart devices.
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ACM imposes fine on Innova Energie for offering consumers contracts with too high termination fees
ACM has imposed a fine of 1,250,000 euros on Dutch energy company Innova Energie B.V. for offering energy contacts with too high termination fees to consumers who are listed in the Dutch Chamber of Commerce (KvK).
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District Court of Rotterdam rules in cases concerning fines for kitchen dealers
The District Court of Rotterdam has confirmed that three kitchen dealers have misled consumers. ACM has correctly imposed fines.
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ACM publishes for consultation its draft guidelines regarding sustainability claims
The ACM has published for public consultation the draft version of its ‘Guidelines regarding sustainability claims’. These guidelines contain rules of thumb and practical examples that can help businesses when phrasing sustainability claims.