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Consumer Authority issues warning about Valentine messages
In anticipation of Valentine's Day, many text messaging service providers are extremely active. On Valentine's Day many young people in particular receive and send love letters and messages, often anonymous. Many text messaging service providers are quick … -
Consumer Authority: Paradigit and Computerland to abide by guarantee regulations
The companies Paradigit and Computerland have promised the Consumer Authority that in the future they will abide by the regulations relating to guarantee & conformity and unfair commercial practices. The companies have committed themselves to this as the … -
ConsuWijzer sees consumer becoming more assertive
More and more consumers are using ConsuWijzer, the government information desk for consumers, to seek redress. The percentage of consumers who set to work themselves with practical aids, such as example letters for submitting a complaint to a company, has … -
Consumer Authority imposes penalty on Pretium Telecom
Following an inspection, the Consumer Authority found that Pretium Telecom is continuing to advertise for customers for landline telephone contracts in an incorrect manner. As part of an inspection at a number of call centres that work for Pretium, the … -
ConsuWijzer a valuable source of information
In 2008 ConsuWijzer has been a valuable source of information. More and more consumers are using the service, where they ask their questions and report their problems with providers and sellers. State Secretary Heemskerk of Economic Affairs says: "At … -
Consumers often insufficiently protected in furniture and kitchens sector
The Consumer Authority has established that the general terms and conditions of many stores in the furniture and kitchens sector are unfairly restricting the rights of consumers. This constituted sufficient reason for the Consumer Authority to investigate … -
Consumer Authority begins information campaign concerning misleading telemarketing
Every year, almost 1 in 4 persons in the Netherlands have to deal with aggressive and misleading telephone sales. A recent study conducted by the Consumer Authority into unfair commercial practices revealed that over 800,000 people aged 18 years and above … -
Consumer Authority warns holiday-makers of being misled by holiday clubs
The Consumer Authority launched an awareness campaign today to warn holiday makers of being misled by holiday clubs. It is also calling on consumers to file complaints with ConsuWijzer, the consumer information desk set up by the government. Every year, … -
Consumer Authority: Grando Retail adjusts commercial practice
It appeared that Grando Retail, a member of the Central Association for the Interiors Sector [Centrale Branchevereniging Wonen, CBW] and a franchise chain of independent kitchen businesses with around 47 showrooms in the Netherlands, had been acting in a … -
Consumer Authority in 2009: telephone sales practices and sales pitches
In 2009, the Consumer Authority will focus on tackling misleading and aggressive telemarketing practices and sales pitches in addition to taking action with regard to SMS services and guarantees and conformity. Marije Hulshof, Director of the Consumer …