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Order subject to periodic penalty payments imposed on Dutch regional network operator Delta
Dutch regional network operator Delta is no longer allowed to use the same name and logo as those used for the commercial activities of the parent company to which Delta belongs. The Netherlands Authority for Consumers and Markets (ACM) has given Delta … -
ConsuWijzer mid-year bulletin: consumers underestimate their warranty rights
Consumers have a lot of questions and misconceptions about their rights when it comes to faulty products. They often feel they have no rights at all, and that they are passed around like hot potatoes. In order to save a lot of hassle, many consumers … -
ACM Publication Procedure
By publishing decisions, the Netherlands Authority for Consumers and Markets (ACM) wishes to achieve the best possible result for businesses and consumers. ACM wishes to do so by: - Being transparent about the way it applies the rules; - Accounting for … -
InSight 2015
The Netherlands Authority for Consumers and Markets (ACM) actively contributes to the public debate. ACM calls for the attention of government, lawmakers, and the corporate sector whenever it believes that changes to rules (existing or planned), policy or … -
Competition in Dutch SME loan market
ACM has investigated competition among banks active in the Dutch market for SME loans. ACM concludes that there is insufficient competition among banks in this market. In addition, the margin calculation has revealed that competition has decreased in … -
Sufficient numbers for mobile phones still available despite continued increasing demand
In the Netherlands, mobile phones are assigned 06-numbers. The Netherlands Authority for Consumers and Markets (ACM) expects that sufficient 06-numbers will still be available over the next few years. However, the number of assigned 06-numbers continues … -
ACM deals with too high an interest rate of Dutch pawnshop
The Netherlands Authority for Consumers and Markets (ACM) has imposed an order subject to periodic penalty payments on pawnshop ‘t Pandjeshuis Vos in the southern Dutch city of Eindhoven. This pawnshop charged too high an interest rate and used too short … -
Dutch municipality De Marne competes unfairly with other marinas
The municipality of De Marne in the north of the Netherlands fails to include all costs in its tariffs for marina berths. As a result thereof, it competes unfairly with commercial marinas. This is not allowed under the Dutch act on competitive neutrality, … -
Dutch puzzle book publisher fined for having misled consumers
The Netherlands Authority for Consumers and Markets (ACM) has imposed a fine of EUR 200,000 on publisher Calatus B.V., which publishes the Editie Enigma puzzle books among other titles, for having engaged in unfair commercial practices. Calatus provided … -
Postal company PostNL charges competitors too high tariffs
Dutch postal company PostNL puts its rival postal companies at a disadvantage by charging them too high a tariff. The Netherlands Authority for Consumers and Markets (ACM) wishes to see that PostNL charge its competitors the same tariffs as those that it …