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Energy suppliers inform consumers better about their offers
Energy suppliers inform their customers better than before about contracts, conditions, and costs. This helps consumers understand faster what they actually pay, and it helps them compare offers from various suppliers. The Netherlands Authority for … -
ACM to investigate T-Mobile’s new service
The Netherlands Authority for Consumers and Markets (ACM) will launch an investigation into a new service of telecom provider T-Mobile. ACM will assess whether its Music Freedom service complies with Dutch regulations on net neutrality. If the service … -
ACM completes investigation into power outage in Diemen
A combination of a technical failure and a human error at a high-voltage substation of transmission system operator TenneT near the town of Diemen (near Amsterdam) caused the large-scale power outage on 27 March 2015. Approximately one million households … -
PostNL delivered letters on time and had enough locations in 2015
In 2015, Dutch postal company PostNL met the statutory requirement of delivering at least 95 percent of letters the next delivery day: 96.4 percent of letter-size mail and 96.8 percent of mourning cards and medical letters were delivered on time. PostNL … -
Consultation: the functioning of the wholesale gas market in the Netherlands
On October 28, 2016, the Netherlands Authority for Consumers and Markets (ACM) published its consultation document ‘Self-evaluation Gas Target Model II: Functioning of the wholesale gas market in the Netherlands.’ In it, ACM presents the results of the … -
Five online stores fined for violating order-cancellation rules
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines on five online fashion stores. These stores failed to inform consumers correctly on their websites about the rules regarding order cancellations (right of withdrawal). As a … -
ACM checks whether advertised prices now include closing fees
From 1 November, the Netherlands Authority for Consumers and Markets (ACM) will check whether all advertised car prices are transparent, meaning that these prices include ‘closing fees’ (or ‘on-road costs’). If such unavoidable costs are not listed with …