Search publications
3097 results found
-
Highest administrative-law court rules in dispute between Friesland Campina and Liander about the duty to connect to electricity networks
On June 2, 2020, the Dutch Trade and Industry Appeals Tribunal (CBb), which is the highest administrative-law court in the Netherlands, handed down its ruling in the appeal proceedings on the dispute between Dutch dairy cooperative Zuivelcoöperatie … -
Another record number of people who have switched energy suppliers
More than one in five households (which is over 1.7 million of the 8 million households in the Netherlands) switched energy suppliers between April 2019 and April 2020, which is a new record number of switchers. Never before did so many consumers switch … -
ACM resumes dawn raids, interrogations, and public hearings
The Netherlands Authority for Consumers and Markets (ACM) has resumed conducting unannounced dawn raids and interrogations as part of investigations into possible violations committed by companies. In addition, ACM has resumed organizing public hearings. … -
ACM has ordered online puzzle company Quiz Atlas to stop sending consumers wrongful bills
The Netherlands Authority for Consumers and Markets (ACM) has ordered Dutch online puzzle company Quiz Atlas to stop sending bills and payment reminders to consumers for invalid contracts for its online puzzle service. Quiz Atlas contacted consumers over … -
ACM offers guidance for collaborations between telecom operators in the roll-out of mobile networks
Well-functioning mobile services are crucial for the Netherlands. Data consumption in 2019 increased by more than 30% compared with 2018, and more than tenfold compared with five years ago. This growth will continue over the next few years. In addition, … -
ACM: practical implementation of the voucher schemes must be improved
After conducting several checks, the Netherlands Authority for Consumers and Markets (ACM) has established that the practical implementation of the voucher schemes for package tours must be improved. In some cases, consumer rights are at risk. ACM has … -
ACM takes action against trade in fake reviews and fake likes
Various organizations that trade in fake reviews, fake likes, and fake followers are active on the Internet. Such misleading endorsements are used to influence consumers on social media and other online services, such as online stores and online …