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System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: Thuiswinkel’s sustainability initiative fits with competition rules
The Netherlands Authority for Consumers and Markets (ACM) has no objections against the launch of a new sector-wide sustainability standard of Thuiswinkel.org, the Dutch trade association for the e-commerce sector (Thuiswinkel). Thuiswinkel’s initiative … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
Dutch supermarket chain Albert Heijn to remove incorrect sustainability claims following ACM action
Dutch supermarket chain Albert Heijn (AH) will remove unclear and incorrect sustainability claims from its stores. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted the company with the claims. In various stores, AH … -
Mobile-data traffic and the number of households with access to fiber-optic went up considerably in 2023
The number of households with access to fiber-optic has considerably increased over the past year, by approximately 25 percent. That is one of the conclusions of the 2023 annual review of the Telecom Monitor of the Netherlands Authority for Consumers and … -
ACM: elderly care provider Omring meets conditions attached to acquisition of rival provider Vrijwaard
Elderly care provider Omring has received clearance needed to complete the acquisition of rival provider Vrijwaard in the northern Dutch city of Den Helder. With the sale of the care activities in three nursing homes, the providers have met the conditions … -
District court: ACM is allowed to publish fine it imposed on suppliers of notary paper for a cartel agreement
On May 11, 2021, the District Court of Rotterdam ruled in a cartel case involving notary paper (special paper that notaries in the Netherlands must use, for example, for mortgages and deeds of purchase). The Netherlands Authority for Consumers and Markets … -
Closure of the investigation into payment apps confirms need for new rules
The Netherlands Authority for Consumers and Markets (ACM) will close its investigation into payment apps’ access to NFC technology installed in devices such as smartphones. NFC technology offers the ability to make contactless payments using smartphones … -
JD Sports to inform customers of its online store better at the request of ACM
Sports-fashion retailer JD Sports will present realistic delivery times on its website, and it will ensure that its customer service can be easily reached. The company will make these adjustments after the Netherlands Authority for Consumers and Markets …