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Consumer Authority in 2009: telephone sales practices and sales pitches
In 2009, the Consumer Authority will focus on tackling misleading and aggressive telemarketing practices and sales pitches in addition to taking action with regard to SMS services and guarantees and conformity. Marije Hulshof, Director of the Consumer … -
Consumer Authority fines Tele2 for telephone canvassing
The Consumer Authority has issued fines to Tele2 Nederland B.V. totalling EUR 70,000 for the way in which the company effected landline subscriptions by telephone in 2007 and 2008. The calls were made to consumers who were already customers of Tele2 for … -
New training for retailers to increase knowledge of regulations relating to guarantees
"Our on-line training course for shop assistants, 'Guaranteed Good', which was launched today, is designed to increase the knowledge about guarantees amongst entrepreneurs, and this can only be of benefit to the consumer", said the State Secretary of … -
Consumer Authority wins initial proceedings commenced by a petition
The Consumer Authority has won the first special initial proceedings commenced by a petition that it initiated. The case in question was submitted against a travel provider that did not comply with the statutory obligation to provide a guarantee when … -
Consumer Authority imposes a fine for misuse of MSN log-in details in the advertisement of ringtones
The Consumer Authority has imposed a fine of EUR 85,000 on the company OX-2 International. This company runs a number of websites which feature advertisements for SMS services offered by providers of ringtones or quizzes. In order to qualify to receive a … -
Consumer Authority: hands full with national and international violations of consumer law
In the first half of 2009, the Consumer Authority launched a large number of investigations into national and international violations of consumer rights. The enforcement authority announced this today in its half-yearly report. The violations observed by … -
Consumer Authority fines Pretium Telecom for telephone canvassing
The Consumer Authority has determined that the canvassing practices of Pretium Telecom are in violation of the law. As a result, the Consumer Authority has fined Pretium Telecom a total of EUR 87,000, for the manner in which the company canvasses … -
Consumer Authority again fines provider of SMS services
The Consumer Authority is imposing fines upon Smart Media Services B.V. amounting to a total of EUR 118,750. Their website, skilled2win.com, enticed consumers with games, suggesting that by participating in the games, large (cash) prizes could be won. … -
CA: Having resilient consumers ensures fair trading
The Netherlands Consumer Authority (CA) will take action against companies in the electronics sector that provide consumers with incorrect information about warranties that can be bought in addition to the item purchased or about extended warranties that … -
CA 2008 Annual Report
In 2008 the Netherlands Consumer Authority imposed five penalties for a total amount of EUR 658,000. In addition, commitments were agreed with two companies to bring their behavior in line with the law. In 2008, the CA completed 160 national and 51 …