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System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: Thuiswinkel’s sustainability initiative fits with competition rules
The Netherlands Authority for Consumers and Markets (ACM) has no objections against the launch of a new sector-wide sustainability standard of Thuiswinkel.org, the Dutch trade association for the e-commerce sector (Thuiswinkel). Thuiswinkel’s initiative … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
Dutch supermarket chain Albert Heijn to remove incorrect sustainability claims following ACM action
Dutch supermarket chain Albert Heijn (AH) will remove unclear and incorrect sustainability claims from its stores. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted the company with the claims. In various stores, AH … -
ACM again reprimands energy companies for giving incorrect information
The Netherlands Authority for Consumers and Markets (ACM) recently reprimanded three energy companies, because the consumer information on their websites was incorrect. ACM used orders subject to periodic penalty payments to force two energy companies to … -
Incorrect use of dedicated mobile-phone codes should stop
Telecom providers are lagging behind with using 097-numbers for devices that exchange data using an internet connection. Those that use numbers for devices other than mobile phones such as payment terminals or vending machines should actually use an … -
Study into IP interconnection in the Netherlands
The Netherlands Authority for Consumers and Markets (ACM) has carried out a study into the market for IP interconnection in the Netherlands, the risk for anti-competitive problems in that market, and what the options are to address those problems. ACM has … -
ACM will closely monitor telecom providers for unilateral contract modifications
The Netherlands Authority for Consumers and Markets (ACM) will closely monitor telecom providers on contract modifications to business contracts to which customers have not agreed explicitly. ACM will monitor actively, but is also interested in … -
With new names and logos, RENDO Beheer and Rendo Duurzaam set themselves apart from the DSO
On October 1, 2017, RENDO Beheer and RENDO Duurzaam changed their names to ENAVI and N-TRA, respectively. With these new names, these commercial businesses are able to set themselves apart from distribution system operator (DSO) RENDO Netwerken, with …