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ACM appoints Hélène Borburgh as Director of the Policy and Communications Department
The Board of the Netherlands Authority for Consumers and Markets (ACM) is pleased to announce the appointment of Hélène Borburgh as Director of the Policy and Communications Department. Starting from September 1, she will succeed Freek Keppels. Martijn … -
ACM: parcel delivery market continues to grow, while postal market continues to shrink
In 2019, the total volume of parcels that were sent increased by 12.83%. The growth trend in this market thus continues. The volume of letterbox-sized mail sent by consumers and businesses decreased in 2019, as in previous years. The growth in the volume … -
2019-2020 Annual Report on Net Neutrality
On April 30, 2016, the net neutrality regulation (EU Regulation 2015/2120) came into effect. Each year, ACM publishes a report regarding its enforcement of this regulation, and its findings. This is the fourth annual report on net neutrality, and covers … -
ACM compels providers of pilgrimage packages to take travel guarantee measures
The Netherlands Authority for Consumers and Markets (ACM) has compelled eight tour operators that offer pilgrimage packages to protect consumers against the consequences of possible bankruptcies. These eight operators are: Amlex Travel Alferdoos Reizen … -
ACM: open internet is of great importance for people and businesses
In Europe, internet providers must treat internet traffic equally. The enforcement of European net neutrality rules calls for constant attention, and, if necessary, for action by the Netherlands Authority for Consumers and Markets (ACM). This is shown in … -
ACM issues recommendations regarding conditions for network companies on the Dutch heat market
The Netherlands Authority for Consumers and Markets (ACM) has issued additional recommendations regarding the conditions under which network companies could play a bigger role on the heat market than they do now. ACM has drawn up these recommendations at … -
Court ruling: Netflix meets European obligation to provide an online contact option for customers
The Netherlands Authority for Consumers and Markets (ACM) had imposed an order subject to periodic penalty payments on Netflix International, compelling the company to provide an email address at a clear location on its website. ACM had imposed this order …