Search publications
3096 results found
-
Energy provider reimburses customers for missing out on discounts
Dutch energy provider Nederlandse Energie Maatschappij (NLE) has promised the Netherlands Authority for Consumers and Markets (ACM) to reimburse customers that had been given too small discounts on their energy contracts for 2012 or 2013. NLE has informed … -
Ziengs conditionally allowed to acquire stores of rival Scapino
The Netherlands Authority for Consumers and Markets (ACM) has provisionally cleared the acquisition of the locations of Dutch shoe store chain Scapino by rival chain Ziengs. This has been laid down by ACM in an emergency decision. With the emergency … -
ACM’s approach offers consumers direct and lasting results
In late-2015, the Netherlands Authority for Consumers and Markets conducted a follow-up check among over 40 companies that ACM had contacted before because they failed to comply with consumer regulations. Having adjusted their practices after that check, … -
Consumers are reimbursed for ‘free’ samples after ACM intervention
Consumers that filed complaints because they had to pay for a ‘free’ sample, will get their money back. RCM Cosmetics (RCMC) promised this to the Netherlands Authority for Consumers and Markets (ACM) after ACM had launched an investigation. Consumers … -
2014 ACM conference
Celebrating its first anniversary, the Netherlands Authority for Consumers and Markets (ACM) on Friday June 20 organized the international conference ‘Innovation in Oversight, Oversight and Innovation.’ Attendees included representatives from the … -
Dutch municipality fails to include all costs in berth tariffs
The Dutch municipality of Heerhugowaard (in the northwestern part of the Netherlands) is competing unfairly with other commercial marinas and berths because it fails to include all berth-related costs in its tariffs. This is not allowed under the Dutch …