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ACM makes market analysis for high-quality business telecom services available for consultation
The Netherlands Authority for Consumers and Markets (ACM) has made a draft version of the Market Analysis of High-Quality Wholesale Access (HWT) available for consultation among relevant market participants in the market for business telecommunication … -
Rules of thumb for online platforms
The platform economy is growing. Consumers buy and traders sell more and more over online platforms. That offers consumers opportunities, but it also creates risks. Consumers are able to take advantage of benefits such as new services, a wider selection, … -
ACM: Online stores must inform consumers better about delivery times
The Netherlands Authority for Consumers and Markets (ACM) urges online stores to inform customers better about their delivery times. The information about delivery times must be correct and up-to-date, especially so with the upcoming holiday season and … -
Commitments help realize a level playing field in container transport for inland shippers in the port of Rotterdam
Europe Container Terminals (ECT) has implemented the commitments it made to the Netherlands Authority for Consumers and Markets (ACM). The commitments concerned 2019 and 2020, and were about ECT’s planning criteria for inland-shipping barges that … -
ACM: more protection needed for raising confidence in the digital economy
In its annual report, the Netherlands Authority for Consumers and Markets (ACM) states that it seeks to protect the interests of people and businesses in the digital economy. This is necessary for preventing people and businesses from losing confidence in … -
Further investigation necessary into acquisition in cow-calf sector
Dutch veal producer Van Drie Group wishes to acquire Van Dam. The Netherlands Authority for Consumers and Markets (ACM) wishes to conduct a further investigation into the acquisition’s effects on, for example, dairy farmers and other slaughterhouses than … -
Consumers can always ask airlines for refunds in case of cancellations
If their flight is cancelled, consumers must be able to turn to the airline directly for their refunds. This also applies if that flight was booked through a travel agent (including online agents). If the travel agent handles the refund process on behalf …