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System operators Enexis, Liander, Stedin, and TenneT to launch improvement process to clarify investment plans following ACM assessment
The Netherlands Authority for Consumers and Markets (ACM) has assessed the investment plans of system operators Coteq, Enexis, GTS, Liander, RENDO, Stedin, TenneT on-shore, TenneT off-shore, and Westland, and has given them the green light to finalize … -
Global Marketing Bridge and its executives fined for having misled customers in telemarketing calls involving energy contracts
The Netherlands Authority for Consumers and Markets (ACM) has fined telemarketing firm Global Marketing Bridge B.V. (GMB) 400,000 euros for having misled consumers in telemarketing calls involving energy contracts. Since the two executives of GMB directed … -
ACM: Thuiswinkel’s sustainability initiative fits with competition rules
The Netherlands Authority for Consumers and Markets (ACM) has no objections against the launch of a new sector-wide sustainability standard of Thuiswinkel.org, the Dutch trade association for the e-commerce sector (Thuiswinkel). Thuiswinkel’s initiative … -
ACM Monitor: suppliers more and more often distinguish between customers with and without solar panels, HEM’s rates still the highest
Energy suppliers distinguish more and more often between customers with and without solar panels. This is one of the conclusions of the most recent Monitor on the consumer energy market. More and more suppliers decide not to offer multi-year fixed … -
Dutch supermarket chain Albert Heijn to remove incorrect sustainability claims following ACM action
Dutch supermarket chain Albert Heijn (AH) will remove unclear and incorrect sustainability claims from its stores. It will do so after the Netherlands Authority for Consumers and Markets (ACM) confronted the company with the claims. In various stores, AH … -
A closer look at online video platforms
The Netherlands Authority for Consumers and Markets (ACM) has conducted a market study into ‘online platforms that stream videos’: websites and apps that offer videos that users can watch online. Examples are YouTube, Facebook, Dumpert (a Dutch video … -
T-Mobile can continue to offer its Data-free Music service
The ‘Data-free Music’ (in Dutch: Datavrije Muziek) service of Dutch telecom provider T-Mobile does not violate European rules on net neutrality, and can therefore continue to be offered. This is the outcome of an investigation conducted by the Netherlands … -
Commitments of KLM and Schiphol to ACM: level playing field at Schiphol airport
KLM Royal Dutch Airlines (KLM) and Amsterdam Airport Schiphol will no longer have any contact about growth opportunities of other airlines. Schiphol will independently develop its own plans for investments, charges, and marketing strategy. This has been … -
Request dispute settlement in aviation
Statutory rules such as those laid down in the Dutch Aviation Act apply to the aviation market. Do you represent an airline, and do you believe that Amsterdam airport Schiphol or Eindhoven Airport does not comply with the rules? If so, you may request ACM … -
Online ticket prices now include unavoidable costs thanks to ACM
Prices of online tickets for concerts, theatre shows, and festivals are now displayed with all unavoidable costs included. This has been established by the Netherlands Authority for Consumers and Markets (ACM) after an assessment of the major online …