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ACM: Ensuring that markets work well, also in 2021
In 2021, ACM will pay extra attention to three focus areas: the effects of the coronavirus (COVID-19) pandemic, the digital economy, and the energy transition.
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ACM takes action against online commercial intermediaries for government services
ACM has compelled the company behind websites such as mijnverklaring.nl and mijnkentekenbewijs.nl to stop its misleading practices vis-à-vis consumers.
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ACM to keep a close watch on refunds of vouchers and cancellations in the travel industry
The Netherlands Authority for Consumers and Markets (ACM) in 2021 will continue to keep a close watch on how the travel industry handles cancellations and refunds of tour packages in connection with the coronavirus (COVID-19) pandemic.
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Maximum heat tariffs go down slightly in 2021 for most households
The maximum tariffs that heat suppliers are allowed to charge an average household with its own connection decrease in 2021 on average by 0.7%. This is one of the conclusions of ACM’s Decision on maximum tariffs for heat suppliers.
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ACM Telecom Monitor: mobile-data consumption has increased
In the third quarter of 2020, people in the Netherlands consumed considerably more mobile data than in previous quarters. One possible explanation for this increase is that, during the summer months, people spent more time outdoors, and thus consumed more mobile data and less wifi.
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Dutch municipality of Vijfheerenlanden must include costs in its rates for RV parks
The municipality of Vijfheerenlanden, located in central Netherlands, offers free RV camping spots (or motorhome camping spots), and, as such, competes unfairly with other camping spots in the same municipality. The municipality has committed to starting to charge fees from January 1, 2021.
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ACM sets 2021 maximum tariffs for the production and distribution of electricity and drinking water in the Caribbean Netherlands
ACM has set the maximum tariffs for the production and distribution of electricity on the islands of Bonaire, Saba, and Sint Eustatius. These tariffs will take effect on January 1, 2021. ACM has also set the tariffs for drinking water on Bonaire and Sint Eustatius.
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Booking and Expedia inform consumers more clearly about their offers following action of European consumer authorities
Booking.com and the Expedia group have improved the presentation of the information for consumers regarding their offers on their websites. This has been the result of actions taken by EU consumer authorities.
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ACM fines debt collection agency Unitedcall for aggressive debt collection practices
ACM has fined debt collection agency Unitedcall for aggressive and unfair debt collection practices. Consumers were put under enormous pressure to pay bills immediately without having the ability to verify whether these bills were valid.
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ACM: Experiment of the Netherlands Bar involving lawyers with legal-protection insurance is a step in the right direction
Lawyers that are employed with legal-protection insurers are allowed to act for non-insured as well. This has been announced by the Netherlands Bar (NOvA). ACM believes this experiment is a step in the right direction towards more opportunities for new types of services offered by lawyers.