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Five online stores fined for violating order-cancellation rules
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines on five online fashion stores. These stores failed to inform consumers correctly on their websites about the rules regarding order cancellations (right of withdrawal). As a … -
ACM checks whether advertised prices now include closing fees
From 1 November, the Netherlands Authority for Consumers and Markets (ACM) will check whether all advertised car prices are transparent, meaning that these prices include ‘closing fees’ (or ‘on-road costs’). If such unavoidable costs are not listed with … -
Most premium-rate phone number holders comply with the rules
The businesses behind premium-rate telephone numbers generally comply with the rules. The Netherlands Authority for Consumers and Markets (ACM) has conducted a sample survey among 1200 holders of premium-rate telephone numbers. Based on this survey, it … -
ACM fines seven pawnshops for exceeding the maximum interest rate
The Netherlands Authority for Consumers and Markets (ACM) has imposed fines totaling EUR 437,500 on seven pawnshops belonging to franchise chain Cash Converters. The pawnshops charged consumers an interest rate of 9 percent per month, while they are not … -
Conference on impact assessment of oversight by competition and consumer authorities
On Wednesday, November 16, approximately 200 scholars, consultants, and colleagues from other authorities in different countries will descend on Amsterdam to attend the conference on ‘Impact Assessment of Interventions of Competition and Consumer … -
ACM will set rules for transmission of natural gas in Q1 of 2017
In the first quarter of 2017, the Netherlands Authority for Consumers and Markets (ACM) aims to have established new rules with which it will determine the level of the revenues of the Dutch transmission system operator for natural gas, Gasunie Transport …